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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible company. The worst customer service. The maintenance department is terrible and do not follow up. Theyll give you the run around on issues until you give up.
Terrible company. I remnted a house from them on a one-year contract...they ended up transferring the property to another terrible company. We just moved out a month ago, and now the new property managment company is trying to charge us for home repairs that should have been done before we moved in. They are charging for things like re-securing the mailbox to its post (it must have been loose when we moved in), replacing a missing garage door weather strip (didn't know it was missing) and charging us for landscaping upgrades... read more
The woman assigned to my account didn't do the bare minimum in handling accounts under her care. When she finally quit, there was a lack of communication with this company. Fast forward to the end of the lease, I don't renew and I'm shocked at the level of damage. I made the mistake of letting Home River Group hold the security deposit. Instead of giving me the full amount to help cover for the damages, they only took $500 out of $1800 and gave the tenants the remainder. They stopped responding to my emails.
Of I could do zero stars I would. I have been without Hot Water for 3 weeks. Taken off 5 days to have them send someone out who can't fix it, or has to wait for approvals. Still not fixed. This is the 2nd time in 9 months that I have had no Hot Water for more than 3 weeks each time. They are horrible and charge for maintenance even when previous maintenance is reason why something happens. 300$ charge for no heat when the people who fixed the sump pump turned it off.
DO NOT RENT FROM THIS COMPANY!!!! when i tell you all of the horror stories are true and they are slum lords i mean it truly and honestly i rented my very first home thru them and it was by far the worse experience ive ever had in my life and i will be suing them. The home that i lived in had horrible insulation which caused the walls to be soaked in water anytime it would snow or rain, i took pictures and sent them to my property manager someone came out looked and even their people said the house needed to be reinsulated, ... read more
Tenant with this company for 22 of 24 months. Maintenance issues (even emergency) are extremely slow to be addressed. When calling to so maintenance, ask questions, etc you will be routed to a foreign call center with minimal English or Spanish communication. Rent paid on time for a year was rewarded with a new lease with an additional $190 a month on top of the rent.
RUN!!! EVERYTHING AWFUL OR NEGATIVE YOU HEAR ABOUT THIS COMPANY IS TRUE!!!! If you rent or own property, they are awful on both sides of the board. This is the worst experience I've ever had with any company, I just can't believe they are still in business. Please DO NOT use this company for ANYTHING if you want to avoid headaches, illegal charges, poor customer service, the WHOLE 9 YARDS!!! Just please help yourself and keep searching for something else.
The group in Homeriver Group in ******* has failed to provide us- the majority unit owners with our rights under our Bi-laws section 6.2 and section 3.2 with request for a special members meeting for the purpose of voting on our reserves. We have notified Homeriver in writing -signed by the majority of unit owners of our legal rights under the Bi-laws and ******** Statutes in requesting a meeting. They are refusing to set up a meeting for us to legally exercise our rights. Furthermore, their employees choose to interrupt our... read more
RUN!!! RUN AWAY!! RUN AS FAST AS YOU CAN!!! BEWARE!! All of the awful stories everyone posts are true!! We have had such an awful experience with this company!! I wish we looked up reviews before we commited but it was too tempting because they were the only company we could find that would allow 3 pets. Do not be suckered in!!Not even 2 months after moving in, there was a drive by shooting!! Apparently the neighbors were gang members and that was their gang house and we got hit with their return fire. 5 bullets hit the hous... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 525 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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