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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything has been terrible since move in. On move in day, everyone was “out of office” and unable to get my keys on time without harassing people and getting the run around. Issues that were addressed never got fixed. I had to continue to bug repeatedly to have damaged issues fixed, including smoke detectors that were a fire hazard and out of code/illegal. I continue to have issue after issue, plumbing leaks, dishwasher issues, they tried to charge me a trip fee for a vendor who didn’t show up on top of my extremely high w... read more
Do not rent from HRG. There is no local office. Communication is by hotlines and blind text messages. The staff is kind but get nothing done. The companys operating policies are focused on making the company the most money. They ignore maintenance requests. They do the least amount of work possible as allowed by the law.
I moved into the property I’ve been renting in May 2022 and at the time it was managed by a company called Ameritex. In early 2023, Ameritex was bought out by HomeRiver group. Right after they took over, everything went bad. My lease was up for renewal in early May 2023, but nobody sent me a new lease. I was trying for a MONTH to contact someone in order to get a new lease to sign, since I was intending to stay, but it’s just impossible. Everyone in this company seems to have a different phone number, but they all go to the ... read more
Well this wonderful company strikes again. I've lived here since 2020. Every summer the air conditioner has broken like clockwork. After talking with the repair company multiple times I found out the unit is undersized for the property. I've made 6 work orders in 4 years to have it fixed. Tonight it broke again. Tulsa has been averaging 105+ temps for the past two weeks. It's currently 82 degrees inside the house. 94 degrees outside at 10:25pm. Home River ignores the service companies recommendations and just continues to pu... read more
Do not ever rent from a property managed by HomeRiver Group. They will find any opportunity to charge you excess fees for items that can easily be disregarded. If you want to pay more than what your rent actually is, then rent from them. Otherwise, stay far away.
Horrible to work with. Terrible communication. Trying to get a solar project approved for months, submitted all the required documents. Still not approved. If they have any questions about thier Terrible service they can contact Tim F
One of the most unprofessional companies I have ever dealt with. I applied to a house and was denied. Gotta a call a couple days later asking if I had applied anywhere else, as I was going to apply to someplace. Told me I was approved by owner and even have texts showing the agreement. After 3 days trying to get Info and only being told I'd hear from an underwriter in 24 hrs multiple times. Got a call back today and was told they approved someone else and they already signed the lease. On the second drive by of said house I ... read more
HomeRiver Group is just another corporate juggernaut that gets all the little things wrong. They're so greedy and bloated that they can't see over their generous belly to understand what and who they are stepping on. Previously, a company called Weichert was managing my rental property in 2022. Weichert was, as far as property management companies go, a great experience. They provided direct, clear, and organized communication between tenants and the property managers, service issues were handled expeditiously, and they had ... read more
RENTERS BEWARE… If I could rate a negative star I would! Do yourselves a favor and do your research on this company before renting from them. Better yet, do not rent from them, they are the worst. Their customer service is non-existent; the service coordinator, Teri B, should not be in a customer facing role. She’s trash! Property manager, maintenance department ALL trash! I had 4 different property managers in 10 months …. NONE of would deal with me directly. They do not return phone calls or emails. Not to mention on top o... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 516 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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