Home Encounter

Gerald S 

on BBB

a year ago

Absolutely a disgrace . Making it impossible to make payments without late fees and extra billing charges. For a week I have been trying to set up automatic payments for you to draft checking account. Many calls and hours in this endeavor and no help from home river except extra fees in our time of grief you are totally unaccommodating and uncompassionate. 

MATTHEW B 

on BBB

2 years ago

HORRIBLE COMPANY, DO NOT RENT FROM THEM. The absoulute worst experience of my life. 

Brittany K 

on BBB

2 years ago

I built my home 2 years ago through lennar and home River is the HOA. This company is TERRIBLE!!! Our problems stemmed back to the beginning of our development and have continued. We have people/ kids in the neighborhood pooping in the pool, sinks, breaking fences and locks, and throwing the handicap lift into the pool and ruining it, people racing their cars down the Main Street CONSTANTLY, and no one has done anything. They have sent me a notice for my grass that’s post marked and received AFTER the date on the 7 day notic... read more

Killian M 

on BBB

2 years ago

This has been one of the worst rental experiences I've ever had. Michael P should be ashamed as a property manager. We spent, now, three months in the home. We paid rent on time, maintained the yard, and reported all issues in a timely manner. We've spent all three months waiting on electrical and rat issues to be resolved that were all neglected prior to us moving in. The home's wiring was not up to code and eventually left us without essential electricity for AC (summer in Georgia) and food. The rat problem got so bad that... read more

Denise W 

on BBB

2 years ago

We have been renting since Feb 2022 and have never experience such lack of professionalism and communication. We started out paying $1640 and with renewal it went up to $1775 plus this Residential benefits package for another $50. Late fee for being 2 days late is $213 and if you don't pay by the 10th the issue an eviction notice. You can't get into the portal via the links they send so it's almost impossible to pay rent when you need to causing you to pay even later than you would have. There is no way to get anyone on the ... read more

Rachael C 

on BBB

2 years ago

These guys are scammer everytime I turn there charging my account 

Nancy S 

on BBB

2 years ago

This companies property managers seem to be consistenyl unresponsive in a a timely professional manner. I have been asking for the account number for my waste management company so that I can schedule a bulk waste pickup for a few month now and I never get a response. They have transferred me the last three times to a voicemail and I have left a message and get no response. Its inconvenient and frustrating. They are better with scheduling maintenance through their online portal, but its still a little more complicated to use... read more

Tara R 

on BBB

2 years ago

I moved out 2 weeks earlier then my lease term date but the rent was paid in full. I asked many of their staff to give me an estimate as to how much the rent was going up so i could give the proper notice. We went back and fourth for 6 months with them stating they did not know but since my lease was up it would be ok. I received notice some days before my lease termed. They kept my deposit and added thousands more dollars. i did not receive an itemized bill as to what the charges were for or anything else. I will be filing ... read more

Kristen C 

on BBB

2 years ago

Ms. ************************* was very helpful and courteous. Very happy she assists me with my property and helps me solve any issues when they arise. Very professional, and happy with her service!