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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently moved out and Home River allowed me to enter two additional days to get all my stuff out. I forgot a plant woth my father's ashes and they are not allowing me in to get it. I asked if someone from thrir office could get it and leave it on the front steps. Same answer, no! They continue to rattle off NC law and i know the law. I am asking for a favor with somerhing very important to me. They said it is consideted abandoned and it will be thrown away. Please pray Home River reconsiders. I cannot believe they are act... read more
Signed a new lease on my duplex and there is a $44.95 "Residents Benefits Package" fee added on to the rent. This is a monthly subscription to a Piñata service ( www.pinata.ai ). This is a useless buying club which also offers: HVAC Filter Delivery: The local hardware store has them. Move-in Concierge Service: I have lived here for 9 years. guidelines applicable to utilities. Resident Rewards: Nothing but a buying club. Credit Building: Don"t need. I will try to get out of this extra fee but I am not optimistic.
Electric shut off with no warning on the hottest day recorded, 07/05/2023. Given an $800 electric bill out of no where that is still in SRF3 LLC’s name. Not even our own as the tenants. No resolution and multiple calls ignored when trying to fix this issue. Hung up on when trying to contact and find resolution. Had hot water tank go out in winter, was not resolved for over six weeks. When escrowing our rent in hopes to expedite the process and find resolution, was hit with a notice to vacate and late fee placed on our accoun... read more
The absolute worst Company. They do not return calls. They charge fees for things like hvac filters that you never receive and refuse to refund your money. Went three weeks without hot water did not receive a credit for my inconvenience. They want to charge fees for Insurance even if you have a renter insurance in place. This one is a douse to report your on time monthly payments to the credit bureau. Really who charges to report good paying customers to the credit bureaus. Today was a real show stopper. They increase my ren... read more
TERRIBLE COMPANY!!!! DO NOT RENT FROM THEM AND DO NOT HAVE THEM MANAGE YOUR RENTAL! They are not worth your time, and will only be a headache! --> TERRIBLE CUSTOMER SERVICE - No one knows anything! You call the number and you get a call center, and no one at the call center can actually help you with anything!!!! They just tell you to contact your property manager... I'm like that is what I am trying to do!!! You will never reach anyone on the phone and your emails will be disregarded. You will also have a new property manag... read more
Just like all the other comments in here, DO NOT RENT FROM THIS COMPANY! Two days before I was to move in I get a phone call asking if I could push back my move until 1 more week cause there was a leak in the property. I inform them NO! I could not movers were already scheduled and money was paid. Move in 6/16, fridge was in the garage. My movers move it in plugged the fridge up, 24 hrs later HOT fridge. Emailed maintenance, sent over vendor, ****** says cant fix need new fridge. Have to get owner approval. Emailed, have cal... read more
Absolutely a disgrace . Making it impossible to make payments without late fees and extra billing charges. For a week I have been trying to set up automatic payments for you to draft checking account. Many calls and hours in this endeavor and no help from home river except extra fees in our time of grief you are totally unaccommodating and uncompassionate.
HORRIBLE COMPANY, DO NOT RENT FROM THEM. The absoulute worst experience of my life.
I built my home 2 years ago through lennar and home River is the HOA. This company is TERRIBLE!!! Our problems stemmed back to the beginning of our development and have continued. We have people/ kids in the neighborhood pooping in the pool, sinks, breaking fences and locks, and throwing the handicap lift into the pool and ruining it, people racing their cars down the Main Street CONSTANTLY, and no one has done anything. They have sent me a notice for my grass that’s post marked and received AFTER the date on the 7 day notic... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 519 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open tomorrow at 8:00 a.m.
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