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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am currently a resident with HRG, the company has ignored me for months. I signed a offer letter in March for 1562.00 a month. HRG is continuing to procrastinate with the lease agreement. Threatened to evict me if I don’t pay the month to month fee of 1855. I did not agree to the month to month I agreed to a 12 month lease. I contacted my property manager constantly every week. Still no response. Legal steps have to be taken. This is the worst rental company DO NOT sign a lease with them, after reading all the reviews with... read more
Hands down the worst renting experience I've had. This company is full of dishonest and under trained employees. When I moved into my unit I had missing pieces of flooring, missing valances in my windows, hair and dirt everywhere, and ants all over my main level. Which I'm SURE they charged the previous tenant for but couldn't actually repair these things, of course. Over the time renting there we had constant issues with things breaking. Including out HVAC system, washer/dryer, as well as majority of our plumbing. These are... read more
At all costs, avoid this company. They are absolutely horrible to work with, never show up for maintenance appointments, take days and days to return phone calls but they certainly bill you $50 if your rent is ONE day late (I seriously forgot to press submit one time and my payment didn't get submitted until 6:00 am the next day - $50 fine). I moved in February of this year and they just responded today (May) to tell me that my original maintenance asks upon move in are 'not covered because of 'as is' property rental status.... read more
Upon move in, a document is created with damages and repair requests with details and pictures. Weeks will go by and when you follow up on submitted repair they explain they don't accept them submitted that way. Instead you will go through the clunky, archaic portal and resubmit all the information you previously submitted AGAIN and attach the pictures AGAIN, but this time ONE BY ONE. Note the fun really begins as you watch your requests being cancelled and a text message requesting that in the future the melds are not to be... read more
Zero stars! They stole my security deposit and will not return it do not trust this company.
We left the property in immaculate condition and they deducted from our deposit items that were not even on the check out inspection list like electrical box and water meter was dirty. Those items were not even on check in list. They also deducted for patch and paint we never put anything on the walls.
From the previous reviews, I see that HomeRiver Group has been bad for both tenants and owners. I was a prospective tenant who wanted to lease with government assistance (section 8).Single mother soon to be college graduate first time being approved for any type of government assistance (using as a stepping stone because I will have many job offers after college. I was told that in order to find out if they accept section 8, I would have to apply and pay the $65 application fee. That was already a red flag because you should... read more
Horrific experience so far, we pre-paid our rent and full deposit, including prorated for a future month and they still billed the full amount for the prorated month. Of course their online system won't accept anything but a full months payment. There is zero communication from the company, we have called, sent messages, and emailed and numerous people and have not heard from them in weeks and are still awaiting getting the keys (which are almost two weeks late.) We haven't had a chance to walk through in person as we rented... read more
Terrible ! ******** has not been looking out for the whole community just phase one. Some of what I personally have witnessed is surely not company policy.
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 516 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open at 8:00 a.m.
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