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Kenya M 

on BBB

2 weeks ago

Please be ware of having this company as a property management they are not professional at all. I took my property back through an eviction because the company wasnt aware the tender was living rent free for five consecutive months and using their water bill never transferred into the tenants name . They will not manage your property just collect and charge fees that does not go on your ledger . I have worked with 1000 times better over the past 10 years . First it was property frameworks than I guess they bought them out. ... read more

Sam A 

on BBB

a month ago

I would never rent from this company. There is zero help. I’ve been here almost 6 months and I’m still waiting to get my mailbox keys. They make up random charges and your rent and bills will be different every month. When I’ve called into ask what’s going on they never have any answers because they hire people in another country that have no idea what’s what. I’ve never been refunded and these guys are worse than a ***. They are never wrong and always the victims. I hate living at this home with this company. I ******* hate... read more

EDWARD b 

on BBB

a month ago

I am currently an owner who has used HRG for the last 5 years. I gave notice of termination of agreement on May 27 2025. I have been promised over and over that my deposits and owner account is being returned to me Over 60 days later still have not received my funds. They also locked out one of my tenants and she was unable to pay her rent. They then served her with a 3 day eviction notice. They also charged me $180 to pick up 2 lock boxes on properties they were told I was selling. Jared D***** has promised me on 4 occasion... read more

Marche B 

on BBB

2 months ago

This company doesnt care about their tenants they refuse to fix anything in the properties making it unstable and dangerous to live 

Manuel A 

on BBB

2 months ago

I'm in the process of closing out my account with this business. I've had an agreement with them for 3 years and from the first few months, there were red flag warnings! The didn't charge us for their monthly fee until 6 months later, when my husband and I requested an audit of their accounting because we never received the correct monthly rent up until that point and for that matter, the entire 3 years that we had an agreement with them. Who does that? What kind of business practices do these folks have? I went through 4 pr... read more

Carol B 

on BBB

2 months ago

I live in a condo below a property managed by Homeriver group. I had damage to my condo from their property and ********* since October 13th 2024 I now have more damage since another leak and have yet to talk to anyone from the company. I have no idea how a company let us so bad can continue to operate without any investigations into it. I have called numerous people and Ive never had a call returned. I have over $10,000 worth of damage to my condo due to the bad work that was done on the condo. They rented out. This is with... read more

Shahan S 

on BBB

2 months ago

This company is not to be trusted with anything. They took no responsibility or accountability over my home which they managed for several years after they bought out my original leasing company. The owner moved out three months before they even contacted me and when I stopped receiving rent it took them two months to even contacted me. My house was trashed and I ended spending 60k to rehab it. Stay away from this company!! 

Kelsey C 

on BBB

3 months ago

This is a horrible company that should not be in business. I have given them money out utilities in my name. Not keys or acces to the house, cant get a hold of anybody except their outsourced call center. My family and I have been homeless all weekend with our rented U haul and trailer just parked and our new rental because we can't get inside! This company needs to go out of business. 

Atul S 

on BBB

4 months ago

Dealing with HomeRiver Group, particularly their Pensacola branch, has been an incredibly frustrating and disappointing experience. Over the course of two years managing my property, they have repeatedly demonstrated unprofessionalism, including lying about completed repairs. Even four weeks after the tenants moved out, the property remains uncleaned. Attempts to contact their executive team have been futile, as they either do not respond or fail to provide accessible contact information for their corporate office. Calls to ... read more