Home Encounter

Jeff U 

on BBB

2 months ago

As an owner, the money I spent in management fees over the last five years was a complete waste.First, Home River sent me photos of the property last year when new tenants were acquired. It looked great. I even thanked them for taking such good care of the property. Over the previous five years, Home River had never uploaded a single inspection report even though they are obligated to do so under the contract. There were a lot of issues that did not appear in the photos I was sent, but that were in the inspection reports.I r... read more

Lashea S 

on BBB

2 months ago

This company needs to be shut down who ever the. Ceo ft homeriver need to be a shamed of their self I been living in my house for entire year you can tell where they painted over holes that was in the walls water stains every time I run my ace I have water all over my floor when you tell them to fix things these people always say well I don't know where it is coming from or I don't see anything I pay $2100 a month for a house that should be $1500 a month this is ridiculous the house had coming from out the corner of the crac... read more

daniella o 

on BBB

2 months ago

Currently suing because my house is uninhabitable per Code Enforcement mold, electrical structural plumbing, all not up to Code and caused health problems and these people are acting like I never sent in a maintenance request. They hire unlicensed people. They add extra rooms and bathrooms, not pulling permits or getting any inspections which then turned into multiple disaster issues they dont tend to their property. They shift blame worse than the ex gaslighting boyfriend and no matter with how many home inspection mold ana... read more

Justin T 

on BBB

3 months ago

Black mold and lead paint in my house, the black mold was not on the lease and they have yet to fix it, I have gotten sick with mold toxicity and still stay because the cost of the rent is 775 for a one bedroom. I wish they would fix it. I am constantly ill and now have no motivation for anything. This house is killing me and I cant afford to change and they will not help me. 

Kenya M 

on BBB

4 months ago

Please be ware of having this company as a property management they are not professional at all. I took my property back through an eviction because the company wasnt aware the tender was living rent free for five consecutive months and using their water bill never transferred into the tenants name . They will not manage your property just collect and charge fees that does not go on your ledger . I have worked with 1000 times better over the past 10 years . First it was property frameworks than I guess they bought them out. ... read more

Sam A 

on BBB

4 months ago

I would never rent from this company. There is zero help. I’ve been here almost 6 months and I’m still waiting to get my mailbox keys. They make up random charges and your rent and bills will be different every month. When I’ve called into ask what’s going on they never have any answers because they hire people in another country that have no idea what’s what. I’ve never been refunded and these guys are worse than a ***. They are never wrong and always the victims. I hate living at this home with this company. I ******* hate... read more

EDWARD b 

on BBB

5 months ago

I am currently an owner who has used HRG for the last 5 years. I gave notice of termination of agreement on May 27 2025. I have been promised over and over that my deposits and owner account is being returned to me Over 60 days later still have not received my funds. They also locked out one of my tenants and she was unable to pay her rent. They then served her with a 3 day eviction notice. They also charged me $180 to pick up 2 lock boxes on properties they were told I was selling. Jared D***** has promised me on 4 occasion... read more

Marche B 

on BBB

5 months ago

This company doesnt care about their tenants they refuse to fix anything in the properties making it unstable and dangerous to live 

Manuel A 

on BBB

6 months ago

I'm in the process of closing out my account with this business. I've had an agreement with them for 3 years and from the first few months, there were red flag warnings! The didn't charge us for their monthly fee until 6 months later, when my husband and I requested an audit of their accounting because we never received the correct monthly rent up until that point and for that matter, the entire 3 years that we had an agreement with them. Who does that? What kind of business practices do these folks have? I went through 4 pr... read more