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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We rented a property for 9 months. The company was hard to work with. AC was not working when we moved in (90° in the house for a week) and the property manager Wayne was not very helpful. I found the homeowner and they weren't getting the same info that we were submitting. Wayne would say he contacted them about the ac but he never did. Then when it came time to move out. The house was in great shape. The homeowners where able to list it right away. We missed the part in the lease about the company scheduling carpet cleane... read more
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
Horrible Management, and service, not friendly. They are not trust worthy.
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at ************************ at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
We asked several times about 60 days or 30 days move out and only got a worded answer that alluded to the 30 day move out. Now we have an extra charge of $585 that is due? Not sure how you all handle your business but this is ridiculous. I/ We will never do business with homeriver again and will highly encourage others to not as well.
Business response:
We apologize for any confusion regarding your ledger and the 60 day notice requirement. The 60 day notice is required per your lease agreement. Due to the change in management and transfer of ownership of your rental property we had received April pro-rate rent from the title company in June and those funds were applied to your ledger. By error the rent expense for April prorate of $583.33 was not charged immediately resulting in you seeing a credit for $583.33. The rent charge was posted for April pro-rate after you had ... read more
They are farming for application fees and mystery admin fees. This place is attempting to benefit from others misfortune. I don't think it's illegal. Just highly immoral.
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
They have treated me poorly! Since day 1 when they found out I had Autism! Michael j. is a nightmare to deal with! So stephanie W. took over! At first she was on my side now she's against me! They took a partial payment for may and i am about to pay june and they are threatening an eviction! I have offal anxiety and haven't slept well in nights and now i'm sick! I really hope that this place gets shut sown! they don't care about us just their $$$! Run and never look back!
They are most likely just scamming money off background checks for property they don't even have. I applied w thousands of dollars saved and 50k in income and just bc my FICO was a few points too low they declined it. 75$ is insane and supposedly they have 4 apartments in the building I was interested in and they won't even speak to me. After reading reviews all over the internet it looks like I'm definitely not the only one. Luckily I'm single bc each applicant also has to pay 75$. The government needs to look at passing so... read more
Can I give zero stars? They are not worth one star!!!
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
I would rate it zero stars but that's not an option. They swoop in to buy properties that are awful, they "slap lipstick on a pig", then double what the rental price was and wait. In the meantime their policy is to not keep up the exterior and do any yard maintenance unless a neighbor complains. There are several of their properties in my neighborhood they own, that sit vacate with a for lease sign that can't be seen because the grass is so tall. THEY DONT CARE about your neighborhood or your property value. Beware if HomeRi... read more
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
The Application to Leasing Process for tenants has been a miserable. Many regrets - do not expect reliable communication from this company and their employees. They make the leasing process as fragmented and painful as possible to justify their fees. Buying a house is easier than renting from these people. Save yourself some piece of mind and rent with a tenant friendly company for Nashville such as ******************* or ******************* they have a streamlined application, pet process and friendly employees. HomeRiver r... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 519 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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