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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you Audra D. She was very helpful with answering all my questions about a home I was inquiring about. Wonderful costumer service!<br />
If I could give them no stars I would. I rented for 4 years gave more than a great notice to them. Completed all my obligations to the lease agreement and they still have not returned my deposit back to me. I have contacted them several times about this matter and the gave me some story about the check kept coming back to them in the mail. I have been very patient about this matter the management ***** said that they would have it sent to the office and they would personally drop it by my mail box. When I contacted them back... read more
Fraudulent practices of collecting application fees and personal information. Although research was done, I aaplied for a rental property and have been scammed. I have filed complaints with the local police and sheriff departments. There is no further contact with this company available. No manager, no underwriter or leasing agents return multiple forms of communication. Terrible company practices with vague and basic answers from a call center.
Terrible company to work with! Unless you are desperate and don't mind having your security deposit stolen, maintenance items not addressed, and lied to about what will be fixed prior to move in, look elsewhere for your Colorado Springs rental. Brittney L. Is lazy, unprofessional, and will nickel and dime you after you move out for items that were listed on the move in inspection. Don't walk, run away from this place. Also, I contacted them to try and resolve this, but they are thieves. Once they've stolen your money, you ar... read more
I have lived in the property i was renting for 6 years i recently moved and went through all the right steps giving a month notice befor my lease ended because i like to do right by ppl. I drove to the place that was listed to turn in keys since no one answers my calls or emails it's not open so i mail the keys never got to do a final walk through or was able to talk to a real person concerning my remaining balance on my rent. The day you move the company act like u don't exist it's very sad i have been trying to get in cont... read more
When you see Home River Group on a listing, keep scrolling! The wording in the listing does not state the security deposit of $1550.00 is non-refundable. I have been renting for years and the security deposit is always contingent upon the condition of the home when you move out. There is also a non-refundable $250.00 admin fee. When we finally received a return call with the approval status. The lady explained the admin fee is charged because of the way they run their business. Why should we have to pay more because of how t... read more
Business response:
Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by ********* ****** ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager: Complainant submitted an application and received approval for rental of Property **** ****** ***** *** *** ****** *** The marketing information listed by Manager conveys the correct rent and deposit amount, the security deposit is refundable as per applicable state law. The ma... read more
I have never received worse customer service. We got approved and were told we would be sent the portal and we had 24 hours to sign the lease. We received the portal at 10 PM on 08/11/2022. So that would give us until 10 PM 08/12/2022. Apparently they do not understand time or what 24 hours is. I signed it at around 11 AM on 08/12/2022 and was told we did not sign it in the timeframe they require. Stephanie S. was not helpful in the slightest and told me "we've moved on because you didn't sign it in the allotted time." She a... read more
Business response:
Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by **** ***** OBrien ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager: Complainant submitted an application for rental of Property *** *** *** ** *** ** *** **** ** . Complainant was notified of application approval on 8/10/2022. Manager did make a mistake regarding the timing of approval expiration and apologized to Complainant for the misunders... read more
I have had nothing but issues with my move out process. I keep getting billed even though I owe nothing. I moved into another property that they manage and haven't even received a lease for it. I can't get responses and now the previous tenant at my new place let me know she received a notice that they are coming out to change the locks on Thursday when I've done and moved in. They keep billing her for my address. We can't get anywhere with this place. I've emailed every address I can to try and get this resolved. I'm not ha... read more
Business response:
Hi *****- We sincerely apologize for the inconvenience and confusion. This was truly an honest mistake. Home River Group was not made aware that the owner of the property had placed tenants in the home until 8/10/2022, at which time all orders for occupancy and move-out inspections were canceled. We are striving to get this issue resolved and a lease sent to you as soon as possible.
DO NOT RENT FROM THIS COMPANY! Michael A. was the property manager for the house we were supposed to move into. His idea of "move-in ready" was a roach-infested house that needed AT LEAST two more weeks of treatment to get rid of all the bugs. We had a refrigerator delivered that i'm still waiting to be reimbursed for, because since it was delivered to a home with bugs the store wouldn't take it back. Thank God I was able to stop the delivery of the washer and dryer set I bought in time. We spent at least $250 of our own mo... read more
Business response:
The tenant was scheduled to move into the property on 7/16 and the previous tenant had moved out on 6/30. The initial issue was that this was a large turn and the house was leased while the previous tenant was still there, so we were starting off behind since the availability date was incorrect to start with. Michael started receiving phone calls from ******** starting on 7/11/22. From that time till move in on 7/16/22 she had called him 17 times asking questions regarding the Rehab. He had discussed with her the plans... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 520 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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