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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When you see Home River Group on a listing, keep scrolling! The wording in the listing does not state the security deposit of $1550.00 is non-refundable. I have been renting for years and the security deposit is always contingent upon the condition of the home when you move out. There is also a non-refundable $250.00 admin fee. When we finally received a return call with the approval status. The lady explained the admin fee is charged because of the way they run their business. Why should we have to pay more because of how t... read more
Business response:
Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by ********* ****** ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager: Complainant submitted an application and received approval for rental of Property **** ****** ***** *** *** ****** *** The marketing information listed by Manager conveys the correct rent and deposit amount, the security deposit is refundable as per applicable state law. The ma... read more
I have never received worse customer service. We got approved and were told we would be sent the portal and we had 24 hours to sign the lease. We received the portal at 10 PM on 08/11/2022. So that would give us until 10 PM 08/12/2022. Apparently they do not understand time or what 24 hours is. I signed it at around 11 AM on 08/12/2022 and was told we did not sign it in the timeframe they require. Stephanie S. was not helpful in the slightest and told me "we've moved on because you didn't sign it in the allotted time." She a... read more
Business response:
Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by **** ***** OBrien ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager: Complainant submitted an application for rental of Property *** *** *** ** *** ** *** **** ** . Complainant was notified of application approval on 8/10/2022. Manager did make a mistake regarding the timing of approval expiration and apologized to Complainant for the misunders... read more
I have had nothing but issues with my move out process. I keep getting billed even though I owe nothing. I moved into another property that they manage and haven't even received a lease for it. I can't get responses and now the previous tenant at my new place let me know she received a notice that they are coming out to change the locks on Thursday when I've done and moved in. They keep billing her for my address. We can't get anywhere with this place. I've emailed every address I can to try and get this resolved. I'm not ha... read more
Business response:
Hi *****- We sincerely apologize for the inconvenience and confusion. This was truly an honest mistake. Home River Group was not made aware that the owner of the property had placed tenants in the home until 8/10/2022, at which time all orders for occupancy and move-out inspections were canceled. We are striving to get this issue resolved and a lease sent to you as soon as possible.
DO NOT RENT FROM THIS COMPANY! Michael A. was the property manager for the house we were supposed to move into. His idea of "move-in ready" was a roach-infested house that needed AT LEAST two more weeks of treatment to get rid of all the bugs. We had a refrigerator delivered that i'm still waiting to be reimbursed for, because since it was delivered to a home with bugs the store wouldn't take it back. Thank God I was able to stop the delivery of the washer and dryer set I bought in time. We spent at least $250 of our own mo... read more
Business response:
The tenant was scheduled to move into the property on 7/16 and the previous tenant had moved out on 6/30. The initial issue was that this was a large turn and the house was leased while the previous tenant was still there, so we were starting off behind since the availability date was incorrect to start with. Michael started receiving phone calls from ******** starting on 7/11/22. From that time till move in on 7/16/22 she had called him 17 times asking questions regarding the Rehab. He had discussed with her the plans... read more
This company has been played me since I've been working with them. Miguel sent me a letter saying that my application was approved and my lease was going to be sent to me. It's has been two days and now all of sudden, someone else application has been approved before me, even though Miguel sent me an approval letter two days.
Business response:
We apologize, thank you for the opportunity to correct it, please don't hesitate to reach out if something else goes wrong.
We rented a property for 9 months. The company was hard to work with. AC was not working when we moved in (90° in the house for a week) and the property manager Wayne was not very helpful. I found the homeowner and they weren't getting the same info that we were submitting. Wayne would say he contacted them about the ac but he never did. Then when it came time to move out. The house was in great shape. The homeowners where able to list it right away. We missed the part in the lease about the company scheduling carpet cleane... read more
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
Horrible Management, and service, not friendly. They are not trust worthy.
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at ************************ at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
We asked several times about 60 days or 30 days move out and only got a worded answer that alluded to the 30 day move out. Now we have an extra charge of $585 that is due? Not sure how you all handle your business but this is ridiculous. I/ We will never do business with homeriver again and will highly encourage others to not as well.
Business response:
We apologize for any confusion regarding your ledger and the 60 day notice requirement. The 60 day notice is required per your lease agreement. Due to the change in management and transfer of ownership of your rental property we had received April pro-rate rent from the title company in June and those funds were applied to your ledger. By error the rent expense for April prorate of $583.33 was not charged immediately resulting in you seeing a credit for $583.33. The rent charge was posted for April pro-rate after you had ... read more
They are farming for application fees and mystery admin fees. This place is attempting to benefit from others misfortune. I don't think it's illegal. Just highly immoral.
Business response:
Thank you for your rating. It is our goal to ensure everyone is 100% satisfied, so we are disappointed to see this low rating. We would like the chance to correspond personally with you, so please reach out to us at **********@homeriver.com at your earliest convenience, so we can work with you to make this right. We hope to hear from you.
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.3 star rating with 515 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open tomorrow at 8:00 a.m.
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