Home Encounter

Dean R 

on BBB

3 years ago

This company is running a blatant bait and switch. They post tons of properties and leave the postings up, despite them having overwhelming pending applications. My girlfriend and I discovered this after falling in love with a property for rent. We were quite upset that the property was unavailable after receiving an email from an employee. We responded back and forth to discover that virtually none of their listings were really available, and it seems more like the company just leaves the listings up to coerce potential cus... read more

Jennifer C 

on BBB

3 years ago

I tried to file an application for a rental. There's some issues with the property but I was told that I had to take the home 'as is'. I know that if I took it and moved out I would be charged for broken closet doors hot water heater didn't work and cabinet doors painted shut. I filled out the application and was sent a focusing. My application was already signed and it wasn't my signature. They request an $80 application fee and a lease fee which is not disclosed. It's a shame. I thought the house was perfect for me being a... read more

Howard G 

on BBB

3 years ago

I have tried for the past 3 weeks to contact this company regarding a property they manage and or own in the Summergrove community located in Newnan. I own a property beside thier property and they have a tree that is located wat to close to the foundation and more than half the tree is located on my side. I have every right to cut the branches off my property but this would make the tree look hideous so I wanted to work out a deal with this company to take the tree down. They just dont respond to emails or voicemails. I wou... read more

Lavina B 

on BBB

3 years ago

My husband and I were so excited about getting approved to move in and when we arrived with one key for 2 screen doors and 2 regular doors all for one key Julie V. Told us. And come to find out the key only fit the front entrance. We were also advised to do a move in inspection and to our discovery we found the place to be inhabitants to dead and alive spiders & bed bugs, and the window counters where you wound put a small plant or something on was extremely dirty & nasty looking. Especially in the master bedroom closet it i... read more

Shyann G 

on BBB

3 years ago

My home had many issues . The landlord was hardly ever available to speak to . My home got sold to them and they didn't even tell me . Had my rent completely wrong . Rodent problem they didn't fix until months later and I had to pay for it myself. They needed the lease and wouldn't let me renew the lease . The landlord acted as if she never cares. You can't get through on the phone to anyone. Takes forever for maintenance. I would not recommend I have a month left in my house and they gotten my water shut off. They are forci... read more

Patrice W 

on BBB

3 years ago

My family and I have just recently moved in the home with Home river group NC. Not even 30 days worst mistake. We've paid on the 1st all the fees to get into the home. Once in they charged us 4 days later for a airfiliter that we already paid for on the 1st. I paid, so I could contact someone after so I wouldn't gain late charges, no one response. Then 10 days later we are charged for an air filter again. We've been charge for one thing 3 times in 14 days. Now 27 days of living in this home we have no heat, no microwave, no ... read more

Jazmine M 

on BBB

3 years ago

We went through the application process and paid the expensive fees after seeing that we met all the rental requirements just to be told that our application was denied due to previous credit history. We met all the requirements, including the credit score so it was very frustrating paying $150 dollars just to find out that we did not qualify after seeing that we met every requirement. We make more than enough to pay the rent. This company is not willing to work with anyone that has a less than perfect credit history so I wo... read more

Terry R 

on BBB

3 years ago

I've been looking for a home through home river for past month and was denied after several contacts with a rep and their assistant underwriters clearly tells me that we have a better chance on transferring to a different property with no application pending and we did that. but we still received emails that my application is still incomplete till this day so how did they process our applications and declined our refund of $155. talk to a rep online today and clearly told us an application must be complete so we can process ... read more

david s 

on BBB

3 years ago

this place is a scam! i put in an application for a house through a link by email. it was for the wrong house. theyve taken my 150$ application fee and now they cant seem to find where ive paid this fee and will not put my apllication in at correct address. nobody at this place seems compatant enough to help. its been a run around the entire time. would proceed with caution before using this place