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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our experience renting from Home River Group was terrible. At move in, our property manager (Ann ********* told us to make a list of anything that was wrong with the apartment so that they could make the repairs. We sent her the list of items that needed attention 7+ times over the 2 months that we lived there but nothing was attended to. We tried communicating by phone, text, email, and even resorted to the live chat on their website -which was unhelpful as they said they would just notify Ann. We requested to speak to a su... read more
Avoid at all cost if you are a home owner. I used to have suncoast to manage all 5 of my Jacksonville units, I think home river bought suncoast out or merged the company together. They will delay your rent for no reasons. Especially after covid, the rent delay is constant, you will have to fight it to get your withdraw. At one time I have to pressure them with lawyers to get my rent. The maintenance items/fees is a lot higher than before, with comparison for 5 years of data, or you can say shxt just keep happening with Home ... read more
This is the worst HOA that I have ever dealt with. I am paying fees to live in a "gated" community. The gates have been broken since we moved in. There is constant vandalism, destruction of property, theft and people trespassing all hours that don't even live there. They do not address our concerns at all. No responses from them with issues, constant unfulfilled promises and still taking our $$
Unbelievable! This group is the property management for my Townhouse community called Marbella Townhome of Temple Terrace. The HOA for my community is responsible for the exterior of the residence (minus the HVAC) to include the exterior walls and the roof. Recently, I observed water leaking out of a electrical outlet in one of the bedrooms on the second floor where my five year old child sleeps. When I noticed this I immediately ran down stairs and shut off the breaker to the bedroom and outlet. I called the this property m... read more
Maurice T. listed a property for rent. On the first morning I sent a question through the system, no response. I received an automated message from him with his phone number, so I sent the same question then, no response. I left him a voice message, no response. I scheduled a showing for today, asked the same question again, no response. 4 minutes after my showing was supposed to start, the showing was cancelled, 6 days after I asked a question and scheduled the showing. Guessing this is a typical, I would try to avoid your ... read more
In the past I would have rated the company as a 0 or 1 star. We experienced multiple unsatisfactory issues in the past with Home River Property Management in Indianapolis. Primary complaints were lack of response to our communication efforts, revolving staff, and less than satisfactory attention to detail. I will spare the details. However, I do want to note that our account is now finally settled due to some new hard-working staff members, specifically Brooke D. who, as the new Regional Manager, reached out to us and assig... read more
They have the worst customer service ever. I have requested many documents for home repair and they never send those documents. They are not servicing the communities they represent. I live in Richmond Place, Tampa,Fl. The HOA is totally inept. *************
Mere words cannot describe the fury and frustration we've experienced while Home River Group (previously Home Encounter) was our property management company. We should've done something about it long ago. But our account manager would change, things would improve for a short while (enough for us to be hopeful again), then it would all fall to pieces...again. To put this in perspective, we finally decided it would be EASIER TO GO THROUGH THE PROCESS OF SELLING OUR HOME than to continue to work with them. Call it complacency, ... read more
I am an investor and own rentals in Indianapolis area and Sheridan. If you are an investor stay away from this company. I have had vacancy's at my properties for over 6 months. They do not take care of maintenance work on time. There response and communication is not professional and will not communicate with you at times about serious matters and will over charge for work. I will be moving my business else where. I used this company in Jacksonville and had a good experience so tried to use the Indianapolis company and it's ... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 522 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open tomorrow at 8:00 a.m.
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