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Home Encounter
- Property Management
- Tampa, FL
About this business
Specialties Home Encounter is the largest scattered-site single family property management firm in the Eastern United States. Co-founded by Peter Murphy and Chase Clark, the company was built from its roots in Tampa, FL as a mom-and-pop property management firm, managing primarily low-income single-family and small multi-family properties. Since its conception, Home Encounter has developed into a regional management powerhouse, managing more than 4,000 units at its peak for clients such as Colony American Homes, Progress Res... read more
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst HOA that I have ever dealt with. I am paying fees to live in a "gated" community. The gates have been broken since we moved in. There is constant vandalism, destruction of property, theft and people trespassing all hours that don't even live there. They do not address our concerns at all. No responses from them with issues, constant unfulfilled promises and still taking our $$
Unbelievable! This group is the property management for my Townhouse community called Marbella Townhome of Temple Terrace. The HOA for my community is responsible for the exterior of the residence (minus the HVAC) to include the exterior walls and the roof. Recently, I observed water leaking out of a electrical outlet in one of the bedrooms on the second floor where my five year old child sleeps. When I noticed this I immediately ran down stairs and shut off the breaker to the bedroom and outlet. I called the this property m... read more
Maurice T. listed a property for rent. On the first morning I sent a question through the system, no response. I received an automated message from him with his phone number, so I sent the same question then, no response. I left him a voice message, no response. I scheduled a showing for today, asked the same question again, no response. 4 minutes after my showing was supposed to start, the showing was cancelled, 6 days after I asked a question and scheduled the showing. Guessing this is a typical, I would try to avoid your ... read more
In the past I would have rated the company as a 0 or 1 star. We experienced multiple unsatisfactory issues in the past with Home River Property Management in Indianapolis. Primary complaints were lack of response to our communication efforts, revolving staff, and less than satisfactory attention to detail. I will spare the details. However, I do want to note that our account is now finally settled due to some new hard-working staff members, specifically Brooke D. who, as the new Regional Manager, reached out to us and assig... read more
They have the worst customer service ever. I have requested many documents for home repair and they never send those documents. They are not servicing the communities they represent. I live in Richmond Place, Tampa,Fl. The HOA is totally inept. *************
Mere words cannot describe the fury and frustration we've experienced while Home River Group (previously Home Encounter) was our property management company. We should've done something about it long ago. But our account manager would change, things would improve for a short while (enough for us to be hopeful again), then it would all fall to pieces...again. To put this in perspective, we finally decided it would be EASIER TO GO THROUGH THE PROCESS OF SELLING OUR HOME than to continue to work with them. Call it complacency, ... read more
I am an investor and own rentals in Indianapolis area and Sheridan. If you are an investor stay away from this company. I have had vacancy's at my properties for over 6 months. They do not take care of maintenance work on time. There response and communication is not professional and will not communicate with you at times about serious matters and will over charge for work. I will be moving my business else where. I used this company in Jacksonville and had a good experience so tried to use the Indianapolis company and it's ... read more
If I could give no stars, and that would be too much.
I have left messages and sent emails and have not got a response. I was trying to rent a condo in Sacramento, Natomas to be exact and I am getting no help. I am very disappointed, especially after reading the reviews. I have sent multiple emails to hvanglee@homeriv.
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 520 reviews.
When is Home Encounter open?
Home Encounter is open now. It will close at 5:00 p.m.
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