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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have the worst customer service ever. I have requested many documents for home repair and they never send those documents. They are not servicing the communities they represent. I live in Richmond Place, Tampa,Fl. The HOA is totally inept. *************
Mere words cannot describe the fury and frustration we've experienced while Home River Group (previously Home Encounter) was our property management company. We should've done something about it long ago. But our account manager would change, things would improve for a short while (enough for us to be hopeful again), then it would all fall to pieces...again. To put this in perspective, we finally decided it would be EASIER TO GO THROUGH THE PROCESS OF SELLING OUR HOME than to continue to work with them. Call it complacency, ... read more
I am an investor and own rentals in Indianapolis area and Sheridan. If you are an investor stay away from this company. I have had vacancy's at my properties for over 6 months. They do not take care of maintenance work on time. There response and communication is not professional and will not communicate with you at times about serious matters and will over charge for work. I will be moving my business else where. I used this company in Jacksonville and had a good experience so tried to use the Indianapolis company and it's ... read more
If I could give no stars, and that would be too much.
I have left messages and sent emails and have not got a response. I was trying to rent a condo in Sacramento, Natomas to be exact and I am getting no help. I am very disappointed, especially after reading the reviews. I have sent multiple emails to hvanglee@homeriv.
Unfortunately most of the reviews are true, these thieves dont resolve anything except steal your money. KEYANNA J, agent in charge of the listing i was interested in, DOES NOT WORK, ASNWER EMAILS, OR CALLS. The whole company is a fraud, I had to be the one calling all the time and sending emails. They wasted my time and money, always being me the one calling to continue the process of finding a home. Worst company, would not recommend it to anybody, prefer to be homeless because with Home River Group, thats what you are goi... read more
Unfortunately I did not do my homework on these thieves. We had a small window to move out of relatives home into a place of our own. Their website showed the property as being available to move in. When we went to view it it wasn't. We did view another that was similar and liked what we saw so we put in our application along with a list of questions. We got approved and was told it would be ready by the 21st of February. We went to take a few measurements on Friday the 15th. Little had been done to the property we still had... read more
This company sent me delinquency notices though I have an automatic draft set up for my rent payment. The first notice had no amount owed, and I reached out several times to confirm I did not have an issue with my ACH draft. I never received a response. I have never been late on my rent payments. In January, I received a notice that I owed 821.00 plus a late fee. I paid it plus the late fee on my credit card. On January 7th, Home River Group successfully drafted my rent payment. These jerks have cost me over $1600, and I had... read more
Unfortunately most if not all of the reviews are, fairly, accurate in the sense that this company does not or maybe will not operate on the up and up, lost money orders(only to be investigated and shown on camera to be cashed by employees, disregarded notarized documents, unperformed maintenance requests..etc. I had the displeasure of dealing with Maria Hummer(noted scam artist) and some lady by the name of Ann(who has the dark hair, purple nail polish and jailhouse tattoos)in the Orlando office. There also needed to be an a... read more
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 525 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open tomorrow at 8:00 a.m.
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