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Home Encounter
- Property Management
- Tampa, FL
About this business
Location details
12906 Tampa Oaks Blvd #100, Ste. 100, Tampa, FL, 33637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I rented a garage apartment through home encounter. The property manager I dealt with, Heather N., was not helpful and downright condescending and mean. She never responded to any inquiry unless escalated to her manager. I needed help when the water got shut off one morning and never heard back from her..the issue was only resolve when I escalated the issue in the middle of the night..it was a horrible experience. The company also showed no regard for safety or any intention to fix the second floor porch that is deterioratin... read more
Business response:
We reviewed the claims and here is what we found. The former Tenant lived in the home for multiple years. We reviewed correspondence between the Tenant and our staff and the correspondence was timely and professional. We are a third party management company which means we have to get the owners approval to begin some of the repairs which does sometimes delay the repair timeline a little. We always do our best to help Tenants during their Tenancy.
Negative!!!!!!!!!! When I rented my house 6 yrs ago they told me that they would take care of the yard. I am disabled so I was glad of that. 2 days after moving in they called and said that they had made a mistake, that I would have to mow. Most recently I was very rudely told not to contact the owner, even though he is hands on and we had agreed to a smaller increase in rent. Via email Mayra J., refused to listen to my requests to speak with the owner], telling me that it was my fault that communication ws bad: ie: in April... read more
Business response:
Home Encounter's lease has always stated that the lawn is tenant responsibility unless the lawn is taken care of by an HOA. This is clearly stated in the lease and was never portrayed differently. One of the primary reasons for having a management company is to be the middle man between the owner and tenant. When a tenant contacts the owner directly that can cause confusion between the 3 parties. As of today, the owner has not disagreed with any of management's actions, therefore, management will proceed on renewing the ten... read more
They do not fix...
Home encounter has very disrespectful representatives working for them. I had a representative by the name of maria h., which is one of the property managers, come to my home being very disrespectful. I didn't respond to her emails regarding renewing my lease and she popped up to my home. Numerous of times I provided her with an answer of wanting to go month to month. The conversation got really ugly and when I shut my door to keep from getting into a altercation with her, she then opened my front door and came Inside. We co... read more
Two months in a row I have received eviction notices. I paid rent on time. With proof emailed to them when the payment was dropped off! They loose payments!!
Frequently asked questions about Home Encounter
How is Home Encounter rated?
Home Encounter has a 2.2 star rating with 522 reviews.
When is Home Encounter open?
Home Encounter is closed now. It will open at 8:00 a.m.
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