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Hilton Waikiki Beach
- Hospitality
- Honolulu, HI
About this business
Featuring Hawaiian charm, Hilton Waikiki Beach Hotel combines with today's latest technologies such as an electric car charging station. It is situated seconds from the Waikiki Beach. All rooms offer a balcony with a view of the ocean, mountain, or city. All rooms includes a flat-screen TV with cable channels, in-room movie channels, and premium channels, a refrigerator, a coffee machine, MP3 compatible radios, and an en suite bathroom with free toiletries. Select rooms offer a dining area. Start the morning at the Hilton Wa... read more
Location details
2500 Kūhiō Ave, Honolulu, Honolulu, HI, 96815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Embassy Suites - Deerfield Beach- Management needs to be present and attend to guest. Guest are allowing non guest in and wreaking havoc. We had family reunion, I booked 7+ rooms. One of the rooms was Oceanfront but the view was of the wall of the condo next door. When I asked to be moved they said the said it had access view to the pool. They charged for Oceanview. I had another family member find bed bugs took picture and was moved to another room. When they checked the new room the tub was full of water from the previous ... read more
Business response:
Hi, Ms. G*******: I hope your week is off to a great start. We are pleased to learn that the hotel's Front Office Director reached out to you to address your concerns and offered Hilton Honors Points as a service gesture for your experience. I offer our apologies again for the inconvenience and frustration your family encountered. Please be assured we have captured this opportunity to broadly share your feedback as we continue to improve our overall guest experience. Thank you again for sharing your feedback with us, Ms. G**... read more
In April I acquired a credit card that was supposed to provide Hilton Gold status. Hilton has refused to honor the agreement with the credit card company and will authorize the status change. Originally Hilton tried to blame the credit card company for the problem but it turns out that was not the case.
Business response:
Dear Mr. Westberg, Please accept my apology for the delay you have experienced in having your Honors account upgraded to Gold tier. I understand the team at American Express is working to fix this from their side. (If you have not already done so, please contact Amex and tell them your Hilton Honors account number.) As a stopgap measure, I have upgraded your account to Gold tier through March 31, 2024, effective immediately. You can see the benefits of gold membership here: https://www.hilton.com/en/hilton-honors/member-bene... read more
While staying at the HAMPTON INN ODESSA TRINITY in Odessa Florida, I was bitten in the calf by another guest’s dog while in the lobby. I had four punctured marks and was bleeding. I informed the manager of the incident and a report was done detailing the incident. The owner of dog was apologetic and gave me his information in case there were any medical bills. When I had checked out I was surprised I had not been offered some kind compensation for the incident. I requested a discount on my stay and was told the manager would... read more
Business response:
Dear Mr. F******, I am responding from the Hilton Executive Office regarding the billing and service concerns you reported relating to your stay at the Hampton Inn by Hilton Odessa Trinity. I attempted to reach you by phone and left you a voice message. I'm sorry I missed you. I'm so sorry to learn another guest's dog bit you during your stay. I hope your leg has mended. Please accept our sincerest apologies for the inconvenience and frustration you have experienced. Our goal is to provide only the highest level of service a... read more
If I could give ZERO stars I would. The hilton customer service is such a joke, and it's on par with motel 6. I made a transfer of honors points to miles, then shortly after I realized I actually wanted to use my honors points so I called and asked to cancel the transaction. The customer service person confirmed he canceled the transfer and I would get my points back. I then I called back again to see how long it would take to get back into my account. The second person I spoke to told me it'll take a month. I wait a whole m... read more
Business response:
Hi, Charisse: Thank you for taking my call today to discuss the service challenges you experienced when requesting to cancel your points exchange. It was a pleasure speaking with you. I apologize again for the inconvenience and frustration you have experienced. Please be assured we will review your calls to address all coaching opportunities. As we discussed, a points exchange is non-cancellable once initiated; however, we are happy to honor your request due to the misinformation provided. I will monitor your account and ... read more
Hilton brand gets worse it seems. I hear of complaints all the time but my experience this past week was not good as well. Switched rooms mutiple times first day in Martinsburg WV at Hilton Garden Inn. Front desk staff were very rude even while talking on the phone. At one point during our stay my wife and I got stuck on the elevator for 25 mins and the door had to be pryed open by the local fire department which has supposedly happened mutiple times in the past 6 months. Along with that elevator not being repaired or put ou... read more
Business response:
Dear Mr. D*******, I am sorry that your stay at the Hilton Garden Inn in Martinsburg was marred by an elevator’s malfunction. The safety and comfort of our guests is paramount at Hilton. Accordingly, supply chain issues that are affecting the availability of parts for elevators everywhere notwithstanding, we make every effort to ensure elevators are maintained and inspected as per all relevant guidelines and regulations. I understand that the team at this independently owned and managed property refunded the cost of your roo... read more
My husband and I stayed at the Meridian Tru by Hilton on June 26th-June 29th and were told, verbally and in writing, that we would be credited back in full for the three nights, as we did not receive a room with a roll in shower (as guaranteed by the agent and the meridian staff upon booking). The room also had a box bed. We still have not received a reimbursement or an explanation as to how they will fix their out of compliance ADA rooms. I’m not sure if you are aware, but box beds do not have any room to roll a hoist/ lift... read more
Business response:
Dear Ms. M*****, I understand that Anitra L of our Executive Customer Relations team wrote to you as follows on July 23: "Good afternoon Mrs. M*****, I hope that you are enjoying your day. I have reviewed the status of your refund and it appears that is currently being processed and we expect you to be able to see the credit from approximately 14 days from July 17th, when we entered the request. I have also entered points to your Honors account. These points are available for your immediate enjoyment. Mrs. M*****, please be ... read more
I cannot believe I spent over $800 for 3 nights! This hotel was awful. There was not enough parking, the air conditioning unit had clearly been leaking for a LONG time, the carpet was soaked! Anything that inadvertently touched the floor was soaked! There was no fan in the bathroom so everytime anyone would shower the entire bathroom was also soaked! When we left for the day the “ cook” that was making breakfast was right outside the front lobby with his apron on SMOKING cigarettes and possibly marijuana-RIGHT in front of th... read more
Business response:
Hi, Heather: Thank you for taking my call today to discuss your family's experience. It was a pleasure speaking with you. I apologize again for falling short of our commitment to providing an exceptional experience. Please be assured we have captured this opportunity to broadly share your feedback as we continue to improve our overall guest experience. I'm pleased we were able to come to a satisfactory resolution. Thank you again for sharing your feedback and allowing us the opportunity to address your concerns, Heather. ... read more
I booked a reservation for a Hampton Inn online. I selected the "best rate available option" as opposed to the "non-refundable" option. I then noted the entire cost of the stay was charged in advance and the reservation confirmation also stated it is non-refundable. It is extremely disingenuous to post two option that have the exact same reservation content though one at a much higher rate. I spoke to customer service, was transferred through three agents. The last, I believe she stated her name was Patrice?, was not courteo... read more
Business response:
Hi, Kristen: Thank you again for taking the time to discuss your concerns with me on Friday. It was a pleasure to speak with you. I apologize again for the inconvenience and frustration. Please be assured we have captured this opportunity to broadly share your feedback as we continue to improve our overall guest experience. As we discussed, due to an extraordinary demand caused by a big football weekend, the hotel temporarily adjusted its guarantee and cancellation requirements for all rates on the dates you booked in Oct... read more
The Hilton brand itself is falling off as a whole but this particular hotel is the worst Hilton hotel I’ve ever stayed with. I checked in on 05/28/2022 for my fiancé’s birthday to find that the room looked like it hadn’t been cleaned and or used in quite sometime. There was some kind of white residue all in the tub and on the bathroom counter. When I turned on the water both in the tub and sink rust came pouring out. There was tissue in the garage can and old candy wrappers on the balcony, which are clear indicators that no ... read more
Frequently asked questions about Hilton Waikiki Beach
How is Hilton Waikiki Beach rated?
Hilton Waikiki Beach has a 4.1 star rating with 3,588 reviews.
When is Hilton Waikiki Beach open?
Hilton Waikiki Beach is closed now. It will open tomorrow at 9:00 a.m.
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