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Hilton Waikiki Beach
- Hospitality
- Honolulu, HI
About this business
Featuring Hawaiian charm, Hilton Waikiki Beach Hotel combines with today's latest technologies such as an electric car charging station. It is situated seconds from the Waikiki Beach. All rooms offer a balcony with a view of the ocean, mountain, or city. All rooms includes a flat-screen TV with cable channels, in-room movie channels, and premium channels, a refrigerator, a coffee machine, MP3 compatible radios, and an en suite bathroom with free toiletries. Select rooms offer a dining area. Start the morning at the Hilton Wa... read more
Location details
2500 Kūhiō Ave, Honolulu, Honolulu, HI, 96815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing to request your help in requiring the Double Tree Hotel in Downtown Wilmington to issue a full refund of all monies we paid to them for our wedding for the following reasons: The Double Tree Hotel violated section 1-102.10 of the provisions of the State of Delaware Food Code of improper holding food not kept cold enough before being served for our wedding hosted by them on July 23, 2022. The food was prepared and served indoor with temperature exceeding 97.1% Fahrenheit. The cooling system in the hotel was broke... read more
Absolutely the worst company to deal with. I went and got a Hilton rewards American express so I can earn points and get rooms to travel with my son for baseball. I get the card and use it To build reward. I spent a ton on the card. Get a feee night to stay then I go to the website it tells me to book the room them call the number to get the free stay. Well here we go. I call them. They say there is nothing we can do you already booked the Room so you have to pay for it. I ask for a manager. Yep no managers work there. Some ... read more
I’m not currently happy with Hilton honors or Hilton Amex. There were three things that recently happened that were not okay. First, I applied for the Hilton Honors AMEX card and they decided not to give me my welcome bonus points. They said I had previously applied for an AMEX card which was years ago that I never even used. Second, I received an email from Hilton about a bonus if you purchase up to 80,000 points they will match it and give you an additional bonus points of 80,000. So I did that and ended up purchased $500 ... read more
Business response:
Thank you for sharing your concerns about your Hilton / American Express card and the Hilton Honors program. You raised three concerns, which I will try to address individually: 1) The decision to restrict welcome bonuses to new cardholders was made by American Express, not by Hilton. 2) The points price for reservations is dynamic and there is no set rate at which points equate to dollars. That means that when one purchases points it is possible to use them towards rooms that would cost exactly as much as the points did, ... read more
Im a rewards member and called to make reservations, he told me to hold while he check if he could find 3 rooms on the same floor. Was on hold 40min and then he hung up. I just booked with a non Hilton Hotel instead. Just terrible...
Business response:
Hi, Ms. W*****: Thank you for taking my call to discuss your service concerns. It was a pleasure speaking with you. I apologize again for your disappointing experience. Our goal is to provide only the highest level of service and care for our valued members and guests, and we regret we fell short of that expectation on this occasion. Please be assured we will review the call and address this coaching opportunity with our representative to ensure we improve upon our overall guest experience. I deposited the Hilton Honors Poin... read more
What is the point of Hilton overseeing franchises if they let them discriminate the way they do? Read up on this corporation guys, I’m a diamond member and was kicked out of a hotel after they locked me INSIDE my room. Hilton is wreckless and refuses to take responsibility for their hotels. They will lie, stall, cheat and probably a whole lot worst if they can get away with it. This behavior has to stop. I’ve been victimized by them not once, but twice.
If I could give a 0 star, I would. Hilton Garden Inn does not care about its customers. They cancelled not one, but two reservations I had made one month in advance for a family reunion. They left my sister and I high and dry close to midnight after traveling all day to get to Shreveport, LA. And the clerk at the check-in desk had the nerve to say he would not charge me for the cancellation! My sister and I had to scramble to find another place to stay, and hotels were practically full that week due to various events in town... read more
Business response:
Hi, Deborah: Thank you for sharing your concerns regarding the service and cleanliness challenges you encountered with the Hilton Garden Inn Shreveport. Please accept our apologies for the inconvenience and frustration you and your sister experienced during your family reunion stay. Our goal is to provide only the highest level of service and quality accommodations for our valued members and guests. We deeply regret we fell short of those expectations on this special occasion. We have shared your feedback with the appropri... read more
They don’t like Transgender Women and VERY and I don’t .
Business response:
We have made several attempts to contact you by phone and email and have had no reply. If you would still like to address this matter, please send us an email at guest.correspondence@hilton.com or call us at 888 240 6152.
booked the hotel at Hillton Downton at *** ***** ******** ******* ***** ******** ** *****,. within 1 hour had to cancel the hotel due to uncertain reasons and i got fully charged for the hotel.like literally in 1 hour. how fair is that? do not treat customers like money making machine ,they work hard as well. you could have taken a small deposit like 100$ max and refunded rest of my $900 i paid. We work hard and you guys try scam us and rip us apart? is this how you want to sustain in the business with no customer loyalty an... read more
Business response:
Dear Harvinder, Thank you for sharing your concerns about the challenges you've encountered regarding your reservation at the Hilton Chicago. I've also sent you a direct email. I'm sorry for the inconvenience and frustration this matter has caused you. I located your reservation and found that you booked through a third-party company (Booking.com). The reservation was booked as non-refundable, and Booking.com charged you as that seems to have been their booking requirement. I spoke with the hotel on your behalf, and they can... read more
On July 21, 2022 I had a reservation at the Hampton Inn **** ***** **** ** ********** *h 45219. I had initially made the reservation March 2022 for the Cincinnati Music Festival. When I first made the reservation I was told the price was $453. In June I was told the price was $953. $400 more than I was quoted initially. I have all emails for proof as well. When I called the hotel, I was told a $250 hold would be placed on my card. Sunday when I checked out I was told I could pay by card or cash. I was never told that $1109 w... read more
Business response:
Dear Ms. W***********, I am writing with regard to your recent review on the Better Business Bureau’s review site. I am sorry to learn that your visit to Cincinnati did not go as anybody would have hoped. Three months (March to June) passed between when you first checked the price of a reservation and when you made one. It is not at all unusual for there to be wide variations across similar amounts of time. The price of hotel rooms change by the minute. Also, it is standard within the hospitality industry for hotels to requi... read more
Frequently asked questions about Hilton Waikiki Beach
How is Hilton Waikiki Beach rated?
Hilton Waikiki Beach has a 4.1 star rating with 3,588 reviews.
When is Hilton Waikiki Beach open?
Hilton Waikiki Beach is closed now. It will open tomorrow at 9:00 a.m.
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