Herzog-Meier Volkswagen

E.Del C. 

on Citysearch

11 years ago

UPDATED: H-M made it right. In my earlier review I complained that Herzog-Meier Mazda did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason my wife and I found this so distressing is that we drove four hours to the dealership because the deal was so good. After writing to the managers listed on the dealer website, I was contacted by Yeon Kim, one of their managers, who honored close enough to the original deal to satisfy my wife and... read more

dr_edel 

on Yellow Pages

11 years ago

H-M made it right. UPDATED: In my earlier review I complained that Herzog-Meier Mazda did not honor a written quote Jess Tichenor (one of their internet specialists) provided over email. As my earlier review noted, part of the reason my wife and I found this so distressing is that we drove four hours to the dealership because the deal was so good. After writing to the managers listed on the dealer website, I was contacted by Yeon Kim, one of their managers, who honored close enough to the original deal to satisfy my wife and... read more

Jaden B. 

on Citysearch

12 years ago

Doug Smith is awesome! My car broke down and needed a new transmission. Doug got my car in and out within a matter of a few days. Another mechanic quoted me $3900...Doug saved me over $2200. What a relief when you're a 1 car family and a little strapped for cash! Thanks Doug! 

Jan S. 

on Citysearch

12 years ago

I am amazed every time that the service at Herzog-Meier Volvo just keeps getting better and better. Doug Smith goes out of his way to wow me every time--no matter what the request. He reminds me of needed service, looks for ways to save me money, helps with third-party communication, and has even taken the time to drive me to work personally. I always feel like I'm the most important client of the week (but from other reviews I can see that I'm not the only one!). 

Zeb Y. 

on Citysearch

12 years ago

During the past year and a half we've had the honor of working with Nic Perez, VW Service Manager. Over the years, we've worked with many different service departments at other dealerships but we've never had anyone treat us with such incredible customer service. At other dealerships we've felt that we were in a production line that was just trying to get us in and out without really listening to what our vehicle problem was. Nic has not only listened to our needs but he has gone above and beyond to always make sure we were ... read more

Britta E. 

on Citysearch

12 years ago

I had my car in for maintenance recently and Doug made the process as painless as possible! I loved the loaner car. 

Jenny D. 

on Citysearch

12 years ago

I can't say enough good things about the service department... Doug and Allen set the bar extraordinarily high when it comes to customer service. 

Jeremiah J. 

on Citysearch

12 years ago

I came to Herzog-Meier with some mechanical issues with my Volvo. Doug, and Allen saw to it that my experience was as pleasant as possible. Their knowledge and cheery character far exceeded my expectations. 

Abby G. 

on Citysearch

12 years ago

It is worth the drive to Beaverton to get my XC70 serviced at Herzog-Meier Volvo. Doug is awesome!