Hertz Car Rental

Mark G 

on BBB

3 years ago

Terrible service and business practices. I attempted to book a car to be picked up at New Orleans airport, but after entering my payment info, the site froze and I didn't receive any confirmation. The next day, I booked another reservation through another vendor. When I arrived at the airport the only counter open was Hertz, which I guess is common later in the evening. So I went there and showed the agent my reso, got my care and off I went. Returned the car no prob and when I arrived home, noticed a charge from the origina... read more

Amber M 

on BBB

3 years ago

I completed my first trip with my 1 year old daughter The car was beautiful! I loved it. Ford Fiesta, 10/10. Where I have a complaint is when it comes to the car seat that I was provided. It was a Cosco model, manufactured in 2018. It was very flimsy in my opinion and it wasn't exactly designed for the Ford Fiesta. I went to install it and was immediately disappointed that I couldn't tighten it any further because the security strap that keeps the base straps attached to the base was sewn to the strap. So when I went to tigh... read more

Alyson C 

on BBB

3 years ago

If you are renting from the Toronto airport be warned they have temporarily switched pick up to terminal 1. It would have been nice for Hertz to send an email including these details, instead it still said pick up in terminal 3. When I arrived, it was very unclear how to get from terminal 3 to terminal 1 to pick up the car. Should be better signage and like I said, an email from Hertz to give a heads up they switched locations and how to get there because you have to take an airport train to get to terminal 1. There were no ... read more

Steve B 

on BBB

3 years ago

I purchased a $23,000 2019 Jeep Cherokee and after a month it was in the shop for repairs! Hertz never offered to help pay for anything, which was fine, you can't predict what happens when it leaves the lot. However, It was back in the shop 5x in 2 months and in the 3rd month the engine was shot! I had the car less than 5 months, after THOUSANDS of dollars spent to fix, The engine was $9,000 which the POWERTRAIN Warranty DIDNT COVER!! Hertz basically told me not to contact them again after asking for help! They did absolutel... read more

Gerry S. 

on BBB

3 years ago

First, I APOLOGIZE for my wife's language, before she walked out. My wife set up reservations (which was very disorganized). She had to call back to get a confirmation number. They told her the rate, and said to be there by 11:30am today, because they closed then. She called this morning to confirm, they had a suv, and we were headed that way (office on Madison Blvd), stated it would be there before 11:30. My wife is going on a trip with her mother and aunt, which may be her mother's last trip (elderly). Got there 11:15, no ... read more

Derry C 

on BBB

3 years ago

Hertz left me stranded at 12:30 am at Hartsfield Jackson Airport in Atlanta. I PREPAID for a car. Whats the point to make a reservation and prepay if they don't keep the vehicle for you? They sold out of cars! They didn't keep one for me even though I made a reservation and prepaid for it. What's worse they just shrugged their shoulders and didn't try to resolve the problem. The didn't even refund me. They gave me an automated, revolving customer service number to call. The next day I called and got a partial refund. Now I h... read more

Heather D 

on BBB

3 years ago

Customer service is horrible. Representative at Wilmington airport refused to give me my repaid rental when I would not give her my social security number. Then she tried to charge me $500.00 if I wanted the car. 

Dennis P 

on BBB

3 years ago

So I reserved a car for April 19,2022. Went to pick the vehicle up they gave us a keep even to the reservation was a 4 door sedan. So I complained they gave us an upgrade still not what we wanted I reserved what I wanted they was short cars not my problem. So I took the car it had dirty windows was not cleaned out at all. Even the change oil light was on. All this took about 45 minutes before I finally drove away. I was a little late they changed me 2 hours fee of 65 dollars. Fine it's understandable if they didn't mess up s... read more

Breanna H 

on BBB

3 years ago

They are the WORST rental car company in the USA! I reserved a rental just the small economy vehicle 5 days in advance for a week and got a reservation number put in my card information to "pay for it now" and supposedly save money that way. However the day of my reservation I called to confirm before going to pick up the car seeing as the money wasn't taken out of my account 5 days prior like it was supposed to have been and they tell me I can't get a car there is none available and they couldn't tell me why it would allow ... read more