Hertz Car Rental

Tonya G 

on BBB

3 years ago

Hertz should be shut down by the government! Theyre purposely fraudulent! 1st they confirm your rental online. 2nd when you get there they have you pay for rental immediately! 3rd then they tell you you can't get rental bc credit score isn't at least 690! Then give you a 800 nmbr to call about when your money will be credited back to your card! Thank God we didn't drive off in one of their rentals bc now I'm hearing about the many law suits against them for their shady practices! Folks getting pulled over and arrested accuse... read more

Gary C 

on BBB

3 years ago

Hertz not honoring original rental agreement. I reserved a van in January 2022 for a family trip at the end of May. At that time my total price was $419.62. In April I worked with a customer service rep to move my pickup time from 11 am to 4 pm on the same day because my flight was changed by the airline. Nothing else was changed on my end, but my rental rate went to $1681.48. I was told verbally by customer service agent that nothing else would change. I was still renting the vehicle for a week, and the exact same week, but... read more

Douglas S. 

on BBB

3 years ago

do you people answer you *** phones? you cant ever talk to a real person. Hertz rental car company is lazy, worthless , incompetent , arrogant, useless, ignorant, brainless, idiotic!!! i have many other choice works that bbb will not post 

Christian R 

on BBB

3 years ago

This hertz located 3909 s lamar brvd;( Austin texas is not always professional, do not believe what they say😭. I had a scheduled pick up for a rental over a day before, by the time I got there the lady at front told me that they sent a voice mail to my phone that there's no availability at a time. Imagine sending a voice mail to cancel my pickup at the very time of pickup. Now I have to pay Uber twice for pretty much nothing. Nothing but shame to this business 

Tonio R 

on BBB

3 years ago

Avoid Hertz and rent your car with another company. I rented my car with Hertz 3 times and all 3 times my experience got worse and worse. First experience I paid in-full for a SUV and when I arrived I was told that they didn't have any SUVs and that they could only offer a compact or minivan without a refund for the extra I paid for an SUV. My second experience was when I returned my rental I was charged a late fee of 2 hours not because I brought the car late but because when they checked in the car it was hours after I ori... read more

Asia A 

on BBB

3 years ago

We made a reservation for a small car. When we arrived they did not have a small car for us. They only had an suv. The agent told us that we would only be charged for the small car we had reserved so we accepted this change. We also called to extend the car rental for two days and we're told this would not be a problem. When we finally received the charges for the rental, the agent had charged us for a vehicle upgrade to the SUV as well as late fees claiming we did not extend the rental. We tried to call the agent who helped... read more

Adrienne T 

on BBB

3 years ago

They rented me a "luxury" car in Seattle for a trip to Vancouver. It had no heater. I froze for a week. They didn't take any responsibility for it. 

ANNE H. 

on BBB

3 years ago

I have never had a issue with Hertz before till this past month....I was renting 2 cars for a trip to Disney.I rented the first car online and could not rent another online so they said to call them and they would honor the price I paid online.That did not happen.When I called to rent it someone else said they could not honor the price.So I put in a complaint to Hertz and they got back to me and said since then the price had gone down.To call the reservation department and they would take care of the difference..I called the... read more

Edna S 

on BBB

3 years ago

We reserved a vehicle and no one was working when we were scheduled to pick it up. We called customer service and the representative was baffled why no one was working. She was unable to connect with any management since they were also not available. Hertz is unreliable and put us in an unnecessary and inconvenient situation.