Hertz Car Rental

Paul W 

on BBB

3 years ago

Misleading. Was given a receipt with an estimated charge, and told to pick any vehicle from select rows. The rows contained sedans and SUVs. We were traveling with a car seat and stroller. When my wife asked an employee directly if all of the vehicles were the same price, the employee responded that we could pick any of the vehicles in the lot. Technically truthful - but undoubtedly misleading. 

Karen K 

on BBB

3 years ago

CRIMINALS - Only rent from here if you want to be lied to and cheated. I rented from Dollar, but signed my contract at Thrifty and dealt with Hertz customer service, so my experience applies to all these sister companies. I rented a car from Dollar at the New Orleans Airport on May 11, 2022 and returned it on May 12, 2022 for my business trip. I have always rented from another provider, as I go to Louisiana for business approximately 5 times every spring, but that provider was out of cars and so, unfortunately, I was forced ... read more

Nick D 

on BBB

3 years ago

Over the past 5 years I've had a number of bad experiences with Hertz rental car on business travel. Cars are often dirty with windshields that are so greasy you can't see out of them. I've had delayed flights that Hertz refused to accommodate leaving me without a car. I've had airline troubles force me to unplanned airports. Hertz refuses to accommodate. Even going as far as saying, "We don't have any cars to transfer your reservation" at Phoenix Sky Harbor, where an entire floor of the parking garage is dedicated to Hertz ... read more

Josephine C 

on BBB

3 years ago

Hertz is a scam company. They charged me $559.47 the day I made the booking (4/7/2022) in order to secure the "pre-pay" rate. I was supposed to be charged the difference ($217.33) at the counter. Instead, when I got my credit card statement, I discovered I was charged $776.80 the day I completed the rental, IN ADDITION to the $559.47. So I was overcharged by $559.47. I called on 5/16/2022 and was told my refund would arrive 7 to 10 business days from that day. It's 5/31/2022 and still no refund. I called again and I was told... read more

Claudia C 

on BBB

3 years ago

Hidden fees, their customer service is non-existent and you can't contact the place you rented the car from on the phone. The system gives you the runaround until you're connected with a call center overseas. I wish I went with ***** 

Ciara T 

on BBB

3 years ago

Went to pick my car at the scheduled time at the location was closed that day. I received a confirmation email 2 days before pick-up so I'm not sure whats going on with the miscommunication. If I was told in advance I could've made other plans 

Rick H 

on BBB

3 years ago

Worst rental car company I have ever used! I reserved a car and declined the insurance at that time. When I picked up the car at the airport they added the insurance without authorization. It was impossible to get in contact with a customer service rep via phone and I got no immediate response from email when I tried to have the insurance removed and charges refunded. They finally got back to me a week after the rental had concluded and said they would not refund the money. This is a very shady company with extremely shady p... read more

Thomas V 

on BBB

3 years ago

Horrible service, make bookings without having any vehicles available then wait for customers to come in before notifying them of the issue. Will never use them again!!! 

Christopher O 

on BBB

3 years ago

This company stole from me. Will never do business with them again. If I could give no star it would be too much. Had a car for less than a day when I went to use it the starter died. Left me stranded as I was about to get supplies (food, cleaning, repair, etc.) to help fix and clean up my late father-in-laws home. They told me they couldn't find another car in the area, and that they wouldn't upgrade me and the closest car they could find was at LAX, 2 hrs. from my current location. They towed me down there, and I had to dr... read more