Hertz Car Rental

Stacie L. 

on BBB

3 years ago

Double charging me 6 months later even though I have a credit card statement showing I paid the full amount. DO NOT USE THEM. 

Charlena J 

on BBB

3 years ago

So let me start by saying I will never use Hertz again..we picked the car up Thursday in Philly and by the time we made it to the airport we was calling complaining..we was told to drop it off at any location but every location either was closed or didn't have cars..we made it to our location and still no place to switch the car out at..and to add insult to injury we are on the road back and the back passenger tire blows out..due to lack of the company upkeep on this car..we call the roadside emergency number just to be told... read more

Matthew H 

on BBB

3 years ago

I returned my Hertz rental car with a full tank of gas & even gave the guy the paper receipt for $50.01 of gas from the station 1/8 mile away. I also took a photo of the dashboard showing the mileage & full-tank of gas. Yet Hertz charged me $112 to fill up the tank (I didn't notice it on the receipt till later). Then, 3 weeks later they charged my card $120 additional saying the car was returned without a full tank! They charged me twice for the same lie! Their phone sends you in circles then just hangs up so you can't dispu... read more

John S 

on BBB

3 years ago

I rented a car from Hertz in Le Mans France through Kayak. The TOTAL prepaid price quoted by Kayak was $1.070.78. When I arrived to pick up the car, the Hertz agent fraudulently charged an additional $692.91 giving some lame excuse that the price from Kayak was only for their portion, even though the quote from Kayak said TOTAL. BEWARE of these fraudsters! 

Gunvir M 

on BBB

3 years ago

Terrible Customer service from Hertz. I returned Rental with full Gas tank; this was checked by the Agent. a few weeks later I get an invoice for Refueling. I sent email with statements showing the Fuel was payed for prior to return. till date I havent received any confirmation from Hertz that the charges are been cancelled, I am unable to get on the phone with an agent who can help, I tried the Live Chat when I again sent documentation. The Agent was very slow in processing, and ultimately said they couldnt pull up the reco... read more

Jeremy S 

on BBB

3 years ago

Made a reservation for car rental at ****************************************************. This was the location given to me in my confirmation email. After walking almost a mile there from my hotel, I found no hertz rental facility. I called hertz and they said they were at another location. I asked for a pickup, they refused. 

Viki C 

on BBB

3 years ago

Pre paid for our rental, reserved months in advance to arrive at the airport and have to take the last car (Gold Member) - 2018 Trax with 46,000 miles and expired inspection sticker and broken ac in Florida! Got to our rental, parked the bucket of bolts and rented a golf cart to get our vaca going. Last night on our 40th anniversary (we have not used the car for 5 days)the car goes psychotic and won't start. We call Hertz's emergency road side service - long story short we were hung up on 3 times, on the phone with them for ... read more

Shana P 

on BBB

3 years ago

If we could leave a negative 10 we would. Worse experience ever. They had our car towed knowing it was ours while renting a cargo van and won't do a thing about it. Lied and told the property manager that it was abandoned by a Uber driver. We call and they just hang up on us. Overland Park, KS location. Please don't wver use them. Rudest little boys in the office. Until Hertz calls and reimbursements us for the bill we will tell everyone we see. 

Richard K. 

on BBB

3 years ago

I paid $130 in advance for a cargo van to move my things.l When I arrived to the Leominster location to pick up the vehicle they said they didn't have one. No help. Just an offer of a much smaller vehicle that was not going to help. I'll never do business with them again.!