Hertz Car Rental

Latasha P 

on BBB

3 years ago

This is the worst company to rent a car from! I rented a 7 passenger car and booked it online. I paid for it online in full $466.55!!! My family had to come home 2 days early from our trip because my aunt passed away. We brought the car back early and WAS NOT given a refund! The reason being when you book online you MUST keep the car for the entire time even if someone dies in your family!! How sick of this company to not give a refund for a death in your family!!! We now have to go to South Carolina in 6 days. I will defini... read more

Dustin L 

on BBB

3 years ago

I travel quite often and use rental car companies from Fox in California to Thrifty in Charleston. I had no idea that the worst rental car experience would be in my home town of Fort Worth, Texas. I "tried" to rent a large SUV for my family to make a trip to the beach. This company charged my credit card upon securing the reservation more than 30 days prior to the date of pick up.. normal and have no problem with that. Now the BLEEP show starts. My father in law, in which was name to pick up on the reservation, went to pick ... read more

Lisa F 

on BBB

3 years ago

Rented two 5 passenger vehicles because they did not have a 7 passenger. When we got to the rental agency they had one available so we took it. The feel was $120 for the 5 passenger and $160 for the 7 passenger is what were told. I get my charges and now I am paying $329, far cry from the original price. We did agree to pay the fee of $4.54 to fuel the car when we dropped it off; however, I was charged an additional $9.99 for a total of $15/gal. I did not see the additional charge when selected on the website, nowhere did it... read more

Carlton P 

on BBB

3 years ago

Hertz Rental Car is a cheat and customer representative's lie to you. Two different representatives said I would receive a refund and would be back on my card within 7-10 days. It was not! Talked to a 3rd representative today, July 28th and was told I would not be getting a refund. Nothing was written in my rental page. I informed her the 2nd representative confirmed the refund notes. Someone deleted the notes I informed her. To make matters worse Hertz had just charged an additional $10.00. She said there was no charge show... read more

Janice P 

on BBB

3 years ago

Not affiliated with Hertz corp at all. They are their own entity!! Do not rent from them. We had an unsafe car from them and the customer service manager laughed and said 1. We were lucky to have a cracked windshield and 2. All cars oil lights come in in high altitudes. They are the worst experience you can get. Not a pleasant experience at all. 

Tom C 

on BBB

3 years ago

Had a medical emergency requiring us to return to our hometown hospital early for an emergency surgery; at the advice of a Pediatric Neurosurgeon. Contacted Hertz within 24 hours of our prepaid week rental, with these special circumstances. We agreed that I would return the car 3 days early and was to receive a prorated refund for those 3 day's. Original 6/23-6/30 rental. Called 6/24 AM, made an agreement, returned 6/27; and company kept funds through 6/30, proving to be untrustworthy. A confirmation email was issued at th... read more

Gina R 

on BBB

3 years ago

Gina - NM I had a reservation with Hertz in Houston. My car was to be rented for 3 days for a total of $286.36. I accidently booked it at the wrong airport and when I had it switched over to Hobby Airport in Houston I was now being charged $603.15!! I spoke to several people asking if they can honor the amount/price I booked the car at and everyone was extremely rude. When I get onto the Hertz website now for Hobby Airport I can book I can book a SUV for a full week at 450. alot cheaper than what I paid for 3 days. NEVER go ... read more

Christy P 

on BBB

3 years ago

Let's you book and confirm online then when you show up at your scheduled time they tell you they don't have any cars. No reliability. Stuck 😫 in Hoover, AL 

Connie M 

on BBB

3 years ago

In Nashville Tn Charlotte Ave location on July 26 2022 I left my jacket in the black jacket on the back seat in a Nissan Versa I went the next day July 27 to retrieve it NO ONE SAW IT and it had my jewelry inside the pockets. The manager went to ask the employees that clean the car did they find a jacket they said Quote the Versa is gone. I said okay who cleaned the car the guy look nervous and said there was no jacket. Sad world we live I will be making a complaint. Oh yeah Hertz pay for all them tolls I ran threw and parki... read more