Hertz Car Rental

Cindy S 

on BBB

3 years ago

I made a car rental reservation through ********* to pick-up a car at Hertz in Buford, GA on July 15, 2022 at 12:00 pm. I went to the store at 12:00 pm to pick up the car, and the store was closed. There was a sign on the door which said it was CLOSED ON SATURDAYS AND SUNDAYS. Why would I have been able to make the reservation through HERTZ and PRICELINE in a time slot when the business was officially closed????? I had a family and business vacation planned to leave straight from the rental. I was extremely frustrated. We we... read more

Peter K 

on BBB

3 years ago

When I traveled to Denver Co on vacation, I hoped to have a relaxed enjoyable trip. My experience with Hertz falls into 2 categories. The first was with the representative when I picked up the car. The fees were increased by $185 for incidentals that were never explained when the rental was arranged. Then he tried to convince me that my car was too small for my golf clubs and 'offered' a car that double my costs. I could have fit 3 full sets in the trunk of the original car. He then pushed insurance for an additional $400 ... read more

Rachel S 

on BBB

3 years ago

Heartz is terrible. The reservation was fine and the car was fine but they charged me $500 deposit, and they charged it IMMEDIATLEY. Then they hit me with another $100 after I dropped the car off saying that was because the file hadn't been closed yet. Then the next day they charged me ANOTHER $100 with zero explanation. So all in all my less than 24 car rental cost me $1000. They are the worst and we will never go back 

Elmer J 

on BBB

3 years ago

I Received a car rental on 7/08/22 through 7/13/22 and was told by a Rep to expect 406.00 to be withheld from my account until the vehicle is returned at the HERTZ car rental location, clarksville Indiana as of right now I have Two separate charges a total of 700.00 charged by HERTZ on my Account and I haven't received a credit returned to my account, so as right now HERTZ Rental went back on their word. 

Aaron K 

on BBB

3 years ago

Customer service nightmare. I booked a vehicle out of necessity because my personal vehicle broke down traveling on a family vacation from PA to NC. When I went online to reserve it stated that I had to call the location for availability. I couldn't reserve online. I called the location and asked them to hold the vehicle. Upon arrival, I asked to add my Gold Member Rewards and my corporate discount. The agent stated they didn't know how and I would need to contact Hertz directly. I had zero cell service at the Floyd, VA loca... read more

Philip R 

on BBB

3 years ago

Be very careful. I went online, made a reservation and paid. I picked up the car, returned the car with no issue. I saw on my credit card that Hertz had billed me the original amount and then also billed a higher amount in addition. I called to inquire and they stated it was a mistake by the agent. They said they would refund the amount I paid online leaving me with paying more than my original reservation required. My main issues are: 1) How do their systems allow for customers to be billed twice for the same rental? 2) ... read more

Christina M 

on BBB

3 years ago

Hertz is a joke. Had to have a rental because my 2020 Elantra was in the shop for a new motor. And since the dealership didn't pay them fast enough they proceeded to charge my card for 978.18 which threw my Cc into the negative bc I didn't have that much on there. To make a long story short had to cancel my card that had 5 bills that automatically come out so I've had to pay late fees on all them bills. He told me he would hand deliver me a check for the whole amount...well no he credited my card that I don't have only 975.0... read more

Karami T 

on BBB

3 years ago

I'm only giving 1 star because I have to. HORRIBLE experience, zero customer support, and they know when you get to the airport after traveling all day, you don't really have many options when you've been expecting to pick up a vehicle you reserved weeks in advance. The reservation means nothing. We have 3 small children, all with car seats, so we reserved a large SUV to fit everyone and our luggage. They didn't have any kind of SUV at all when we got to the counter. They gave us a truck that doesn't have a full size back se... read more

Abuoh N 

on BBB

3 years ago

I have been a loyal customer with hertz; I rented a vehicle at the New Orleans Airport on 20 January 2022 (Rental # XXXXXXXX); upon receipt of the car, the vehicle was not clean to standards and smelled (poor quality has become the norm since the pandemic) but given the lack of cars available at that location and having arrived after a long flight I decided to take the vehicle and simply lowered the windows and went to a service station to buy glass cleaner to clean the filthy windshield. I returned the vehicle on the 23rd... read more