Hertz Car Rental

FA B 

on BBB

3 years ago

I'm on vacation I'm Europe in Greece I was almost. Wen river a diet road going up a mountain didn't realize that the bush on the road was hiding a huge rock well even as slow as I was going maybe 15-20 mph my car side swipe the vehicle onto the rock I panicked and could not stop bc there was Nowhere to stop until I wen to the end of the road don the mountain and got out - the locals here can care less if your ok or not - I got back the car was drivable as soon a si got back to my hotel reported the incident immediately CC g... read more

Sarah H 

on BBB

3 years ago

I've had more rental reservations not fulfilled by this company than successfully completed. This includes being stranded across country after reserving a car a month in advance. It took multiple days for it to be resolved, and the resolution came from a local employee. Corporate did absolutely nothing. Their solution for no inventory is to make another reservation for a car that doesn't exist. They won't even contact their own locations to verify inventory when notified that there's a waiting list at the location. 

Jessica E 

on BBB

3 years ago

After a long day of flying, I went to this location and my credit card -- a regular credit card that is branded and managed through Venmo -- was turned down. It made no sense, as I have used the card, including at other Hertz locations, before. The woman was adamant and unhelpful, and as I did not anticipate needing to bring another credit card with me, I had to use a debit card, which of course meant I needed a hard credit check. Later, I tried to speak to someone through their social media channels. After I was told that I... read more

Tora G 

on BBB

3 years ago

HERTZ gave me the run around for 6 months after I returned my rental on an adjustment charge. I was NEVER told I need to report an issue to roadside assistance if an incident did not occur because what sense does that make?! Roadside assistance is for if you need "assistance"on the road/traveling. I reported the issue to the customer representative which was a manager on my return to Tallahassee and he put it as a credit on my account/receipt. Therefore, I assumed it would be credited back to my credit card within a few days... read more

Niles H 

on BBB

3 years ago

no help from local location in Oklahoma Airport and no support from customer service line. does not care about customers. 

Reynante A 

on BBB

3 years ago

I had a reservation with this Hertz office which I made months ago. We are scheduled to drive to another state today, 18 August 2022. My reservation is from 18-22 August 2022. Yesterday, 17 August, I received a reminder about the pick up for today, 18 August 

Today, 18 August this nasty lady who said she is the manager of the Hertz location (Centennial Hills, Las Vegas, NV) (name is Anne) called me around 8:30 am to tell me that they have no cars and they can not honor my reservation. I was shocked because we were count... read more

Jason C 

on BBB

3 years ago

Paid $700 for a car rental 2 months in advance for my vacation. Upon arrival, I was asked to use my credit card as a deductible, which i assume is normal. 1 month later I get a charge of $1200 listing a bunch of fees/extra stuff i never asked for... It hard to get in contact with a representative. Apparently, I signed off on this but this information was never disclosed to me. Very misleading and discreet company. I will be using **** rentals from now on. No more Hertz, Thirfty, Dollar Rental. Thanks for the life lesson. 

Melvin R 

on BBB

3 years ago

Thieves. They overcharged and attached falsely adjusted fees from corporate and refused to remove them. They had my credit card and overcharged my account without notifying me or informing me. 

Dalya H 

on BBB

3 years ago

I rented a car in June and noticed a small crack in the windshield I was heading out of the city and called the Airport location where I got the vehicle and they said that they will notate it on my rental. I also took a picture that same day. I get a damn bill in the mail stating it I was at fault. I am a president circle member so we do not get vehicle inspection forms. I sent the picture in and told them I contacted the location that I got it from and sent in the picture that same day requested. Never will I rent from them... read more