Hertz Car Rental

Nazneen J 

on BBB

2 years ago

I would never rent from this company nor recommend anyone l. Bunch of scammer from sales to customer service. They will add $100 fuel charges without your approval, and regardless of how much you call, they will not process the refund. There is no real supervisors, definitely will stay away from this company.<br /> 

Michael L 

on BBB

2 years ago

Had a Priceline quote fulfilled by Hertz at PNS in ********* on 9/22/2022. We were 3rd in line and all were moved through quickly. ****** was quick, friendly and thorough in explaining our options and adding an additional driver. Very professional and was a positive start to our stay. 

John S 

on BBB

2 years ago

BEWARE BEWARE BEWARE Deception We rented a car on line for a few days for $351.16. When we got to the airport to rent the car the rental agent asked if we wanted the basic coverage or the upgraded coverage. I said the basic. Next thing I know were being charged additional $130 for 2 days. We called immediately to ask why it was additional $130 but couldnt get through. Emailed customer service and they wouldnt budge. We were deceived thinking basic coverage would be the same coverage we asked for online. Make sure you are awa... read more

Christopher K 

on BBB

2 years ago

They currently have $1300 of my money tied up in authorization holds, some extending for almost a month. I work for the Uber driver program and this is turning into a gigantic nightmare because they will not release my funds back to me. None of their staff is helpful or for that matter, coherent. 

Serafina A 

on BBB

2 years ago

Wish I could give zero stars. I booked my rental car 3 weeks in advance. Show up at my assigned time only to be told they didn't have a car for me. The one I was supposed to get was supposedly in a wreck and I couldn't use it because the bumper might fall off. There was no alternative solutions. Oh, I could rent a car one way for 1 day for $200. What good would that do me? I'm going on a cruise. Worst dealing ever with rental company. Awful customer service. What's happened to businesses actually caring about their customers... read more

Donna M 

on BBB

2 years ago

Mechanicsburg Hertz is a terrible place to rent from. Had to make sure the car was spotless or you’re charged a cleaning fee. Started out didn’t get the car promised. Had to take what they had or do without a rental car. Had to cancel our credit card to stop Hertz from charging it. Just beware when renting from Hertz.<br /> 

taylor b. 

on BBB

2 years ago

What a debacle, was supposed to pick up my car rental at 10:30 a.m. and we did not leave till 3:00 p.m. The company over booked cars and people did not have cars to drive after they processed their cards. I missed my engagement plans and had to scramble the next day to make something out of nothing in Napa. I was told I was going to get a refund on my rental, and I’ve been getting the run around since I got back to Florida august 21st, they only offered me $100.00 voucher after I wouldn’t get off the phone and asked for a hi... read more

Neil M 

on BBB

2 years ago

2 wks wait rental car, next 5-7 days 1 car available $200 deposit, plus mileage, plus daily rate went uhaul called phone reservation they held box truck fyi rent daily, and weekly think this way luxury might be expected, benefit no drama, plus always sort vehicle available Hertz computer locks reservation system 3 wks row. 

Marlayna r 

on BBB

2 years ago

horrible!!! will never rent a car with this company again charged me 500$ deposit i can deal with that had to extend my rental date and charged me extra 100$ without a notice mind you for another deposit! then returned car clean and full of gas they charged my card extra 400$ saying a smoking fee which i do not smoke i only drove and my 2 kids rode in back!! still have no explanation t where my 600$ deposit is and why they took 400$ extra for something that is not true!! this company is ridiculous will never rent from here a... read more