Hertz Car Rental

Charulata D 

on BBB

2 years ago

Pls ed an to pick up car on 10/06/22. I was at the store to pick up car at 8.00 am before they opened at Buford Hertz car rental. When they open went in and I was the first one. As soon as the employee looked at the computer screen and told me me I have $30 per day extra. Cause they did not have car which I booked. So , I asked to cancel my reservation. Employee at the counter said it’s canceled and I should an email of cancellation. Which I never got. On Monday October. 10. I see a charge of $47.46 on my card. When I did no... read more

Matthew D 

on BBB

2 years ago

The worst experience I've had renting a car. Reserved a car online, and on the day of my pick-up I called to confirm my reservation. Four time my call went unanswered. The 5th time, someone answered and said "I'm busy." and hung up. When I picked up my car, the attendant was using her phone and wouldn't even acknowledge me until I got her attention, keep in mind, there were no other customers waiting, I was literally the only one at the counter. I asked to prepay the gas, which she told me she added, then stuffed all the pap... read more

Nic L 

on BBB

2 years ago

Terrible service they will try to blame you for anything they can to charge extra money we rented a car and we are non smokers but they claimed we smoked in the vehicle you cant contact them as needed and if you do they are very rude we will never use this company again I will go with a trustable and good company next time rather than these scam artists main suggestion stop using them maybe the world will be lucky enough they go out of business worst company if you need a car look elsewhere they will rip you off and over cha... read more

Mark M 

on BBB

2 years ago

0 Stars - Reserved a car and confirmed Oct. 9 at 4:46 pm for Oct 11 pickup at noon. Received a text message Oct. 10 at 9:05 am reminding me of my reservation. Go to pick up car Oct 11 and cannot find location. I call the number given to me and rude answering female states they do not have any cars and blamed me because I should have called them myself to verify. I asked why did I receive a text message reminding me of my rental instead of one stating they do not have a car. Go home, call 800 number to try and find a car. The... read more

Anthony R 

on BBB

2 years ago

Made a reservation for September in March. Received multiple confirmations from Hertz up to and including 2 days before rental. Arrived to "no cars" and "no reservation" despite having paperwork and confirmation in hand. They flatly refused to help resolve the situation.Their sister location (airport -- same franchise, apparently) was just as bad. They complained that Hertz corporate shouldn't be sending customers to them. (Yes, while wearing a Hertz uniform and standing under a Hertz sign.) Finally coughed up a dirty car af... read more

Tunya C 

on BBB

2 years ago

I officially HATE Hertz with a passion! I only get a chance to see my one and only child about twice a year. She paid for her rental in advance but was told the day before her flight they have no car for her and the refund would take up to 7 days. Her flight is cancelled. I won't see my baby this year for my birthday. I WILL NEVER USE OR REFER ANYONE TO THIS PLACE!!! EVER 

Shirley N 

on BBB

2 years ago

The warning lights for t low tire pressure came on after driving the car for 2 hours. I pulled over on the highway and called Jetta at least 50 times and no one answered. I was on busy Hwy 287, alone and in the dark. I was crying and almost called 911. A guy stopped to help me and I took the help even though I was afraid. The tires all had less than 20 lbs of pressure and no valves on the tires. There is no inspection sticker on the vehicle either. At 1:00 AM after I got to my hotel, I called them 10 more times before I got ... read more

Dennis D 

on BBB

2 years ago

I drive for uber and own a small transport business. I rely on hertz retal for uber. Hertz failed to update the registration on numberous vehicles causing drivers to loose wages for over a week and counting. I have a family to raise and tons of bills to pay. Its amazing hlw a big comoany can be so irresponcible to let the registrations run out. I heard they were arresting customers for thier own accounting mistakes as well. Wtf smh 

Carla A 

on BBB

2 years ago

My car broke down with my 1 yr old and daughter. We were on vacation with the car packed. Hertz would not deliver a car that was equivalent in size. Hertz customer service is the worst Ive ever experienced. Im not sure how I will put all of my belongings ha in the vehicle theyre delivering.Ive had trouble get a hotel room because they could r deliver a car for over 8 hours. I would never rent a car from this company