Hertz Car Rental

Hans G 

on BBB

2 years ago

Hertz Rental ****** **** Ordered a car online. Used my debit card Left my wallet at home, onlybtakimgnID, debit and cash on trip to ****** to Care for my Father who finished heart surgery! Upon arrival.. Asked if I had a credit card.. I said" NO!" (I never had issue using my debit before, nor the next morning with a competitor.) The Manager looked up at me from the office and smirked.. Called the clerk in. Clerk came out said, "they had to charge me a $500 deposit for car rental!" I said, " FINE!" The Manager heard, and perk... read more

Marianne M 

on BBB

2 years ago

We left and drove towards our 1st destination from *** to the ***** area. As we were riding through heavy rain, we noticed that the tires adherence were not super and we got concerned about what would happen if aquaplaning would kick in. Then still under the very rainy and windy conditions and concerns about the car that was not stable under the water running through the highway , the computer dashboard indicated that one of the tires, we then didnt know which, was deflated at 26/27 explaining that sort of imbalanced perform... read more

Heidie M 

on BBB

2 years ago

We rented a car from Hertz out of the Atlanta airport for three days, when we tried to extend the rental we couldn’t reach anyone at the Hertz airport franchise and the corporation couldn’t help us. What a joke! We are driving 2 1/2 hours back to the airport to try to extend our rental! How frustrating! I will not be using them again. 

Rick S 

on BBB

2 years ago

Car we rented had scratches all over the windshield. We didn’t notice until pulling out of parking garage. There was no rep there to inspect the car with me before we left. There was also no rep there when we returned the car a week later. Now they are billing me for this $700 of damage. What a crock. Apparently, they can’t find employees to fill these positions and just try to screw their customers. Never again. 

Chaqueta W 

on BBB

2 years ago

I had a rental through Hertz picked it up at the Hendersonville TN location and returned it when it was due at the same location. Hertz has been charging my card everyday as if I still have the rental. Come to find out the location is now permanently closed. Customer service has been terrible they all give you conflicting information say they will do one thing and don’t then I get another $100 charge. Management transferred me to roadside assistance and roadside assistance say they can’t help. The keys are in the lock box I ... read more

guillian G 

on BBB

2 years ago

As a person with disabilities I often must make strategic efforts when planning my day. On 11-14-22 I called Hertz Rental on 7230 Youree drive Shreveport La 71105 and spoke to Micah the assistant manager. Not only was she clearly rude and dismissive, she hung up the phone and refused to answer upon multiple call backs. I then had to go to the location with out my oxygen. Even though she saw me park in the handicap spot directly in front of the door and she was told by me explicitly that what she had just done was a great inc... read more

Betsy B 

on BBB

2 years ago

Hertz charged us for a smoking fee of $450. Neither my husband or I smoke, have ever smoked, or were around anyone who smokes. No one else rode in the car other than the Hertz employees who took the car after we turned it in. The car did not smell and we checked out with an employee at the ****** airport. When we got home we noticed that there were extra charges on our credit card. We called the customer service number and were told that we had to talk directly to ****** to get the charges taken off, or go through the custom... read more

Anna S 

on BBB

2 years ago

Tire blew out. Hertz told us there was no spare associated with the car. Roadside assistance told us a tow was coming and 3 times it was canceled!!! They never called us and when we called back they insisted they had come and we were not there!!! They left 2 women at night in Albuquerque in a parking lot and never showed up!!! The stars are for Kevin who is an amazing employee at the ABQ location 

Gary R 

on BBB

2 years ago

Rented from Hertz in Denver. First vehicle had the check engine light come on before we left the lot. They had us take it to maintenance dept. second vehicle had the oil light come on 4 days into a six day vacation. Oil measured below minimum level. Do we call hertz and waste a day of vacation or put oil in the vehicle. Purchased a quart at a ridiculous price and got the vehicle back to denver(2hrs) without incident. Asked the attendant in Denver about refund for the oil. Told to file claim for refund which we did with pix o... read more