Hertz Car Rental

Janet G 

on BBB

2 years ago

This is the third and final time I have rented from Hertz at the Phoenix airport. The first time I waited 2 1/2 hours in the garage for a car because they overbooked. The second time was May 105° and I waited in the garage for 3 1/2 hours as a Goldmember . Right now as we speak I’m standing in line because the Goldmember counter isn’t open and you can check in down there and there are 35 people in front of us and two people behind the desk don’t waste your time find any other rental car company when coming to Phoenix sky Har... read more

Joni Marie I 

on BBB

2 years ago

For over 40 years I've been on my husband's Gold membership at Hertz. I often travel to Florida alone and have always been able to rent a car under his name. In fact, he usually makes the arrangements. On November 2, I arrived at RSW airport in Ft. Myers and was given a car. However, they refused to allow me to leave because my husband wasn't with me. The woman at the gate treated me like a thief. The clerk inside was more cordial and understanding but this was horrific. I should have left and gone to Avis but I was in a hur... read more

Taylor S 

on BBB

2 years ago

I was illegally charged a cleaning fee for my service dog that I had with me on my work trip. It is against the ADAto charge me or hold a deposit due to my service dog and that does include cleaning fees. You can find that information here:https://www.ada.gov/archive/qasrvc.htm Please see #7 and #8 which is clearly marked. I have all of her proper paperwork as well as images of the inside of the vehicle. It is in no where near need of a severe cleaning and was normal use of the vehicle. Also this is discrimination!!!!!!!!2. ... read more

Megan C 

on BBB

2 years ago

Would leave zero stars if possible, this company gave us the worst experience ever. After booking a car several days in advance with a debit card the rental company refused to give us the car. This was incredibly disheartening due to the immense traveling that we had done with our one year old daughter, who was at that point extremely and crying. After refusing to help us several times they finally offered to give us the car under a different credit card and name but at a significantly higher price. We decided to go with ent... read more

Diane M 

on BBB

2 years ago

We had a prepaid rental at Hertz though Priceline at Birmingham airport. My husband's pick uptime for his car was 7:00 but his plane was delayed and he arrived at Hertz at 9:30. However Hertz was closed up, without leaving any signs/notes for it's costumers and did not give the neighboring rental company any information about it any potential customer pick ups like rental cars typically do if they need to close early. Hertz is supposed to be open till 11 according to their website and customer service, and the other rental c... read more

John S 

on BBB

2 years ago

I rented a car in Iceland through Thrifty (Hertz is the owner/parent) in April 2022. I gave Thrifty my American Airlines mileage account number so as to receive my due rewards. I also gave them a bonus code for 4X the normal amount of miles (200 miles per day instead of 50). After a few months of not receiving them, I contacted Hertz, the first of MANY. Their first response was that I never rented a car in Iceland, even though I gave them the correct reservation number. After numerous times of giving them the number, the mil... read more

Troy C 

on BBB

2 years ago

(Location - ********************************************** ) I had rented a Tesla model 3 through Uber and I was charged way more than the agreement and then extra for an e-z pass that I never used I tried reaching out to them on multiple occasions and its always I have to talk to this person, I have to talk to that person their attitudes are not professional at all and half of the time they just dont answer the phone . I DO NOT RECOMMEND RENTING FROM THEM AT ALL. 

Samantha I 

on BBB

2 years ago

I rented a car in the UK. Avoided an accident that resulted in my car getting a flat after I was forced into a curb. Waited 4 hours for service. Had to call 3 times to finally get a repair person to come. 4 hours on the side of the road, missing our appointments for the day. A wasted day on our trip. Bought the expensive insurance but the flat wasn’t covered. Talking to corporate and trying to get satisfaction has been a nightmare. Choose any other rental agency but do not go with Hertz. You will regret it. 

Ashley H 

on BBB

2 years ago

Terrible customer service!! They ran my credit without consent, they denied my rental with 708 credit score. When I called to see why they said it has to be 1000, what??? Yet they still took my $823! Then to be told I won’t get it back for 7 to 10 days. Never again will I consider this company.<br />