Hertz Car Rental

Barry P 

on BBB

2 years ago

I reserved an Escalade on Expedia and received a different car at the counter. When I set up the Expedia information, I did not select the Loss Damage Waiver as it's covered by my AMEX card. I also informed the rep at the counter that I did not want to take the insurance. She gave me a 4 page document with many signatures required and with all the rush from family to get going and people waiting behind me, I may have signed on an X she put on the paper for the LDW I didn't want. I've called Hertz 4 times trying to resolve th... read more

Alexis J 

on BBB

2 years ago

This experience is as terrible from beginning to end. We picked up from ********* and dropped off in *****. Stl had the rudest people, tried to close the door and not help but also help.other people. ***** was very rude and left us standing around until the man that sat in the rental stated we didnt need to do anything and could go ahead and go. 5 days after our deposit was given back we were charged a gas fee. We filled the tank up on the way to the drop off and over a week of traveling, we lost the receipt. No one took any... read more

Ryan K 

on BBB

2 years ago

If I could give less than one star I would. Absolutely horrible business, stay away. Do not rent from Thrifty, Dollar or Hertz. Theyre all owned by the hertz corporation and they are all equally terrible. I booked and paid for a rental car from thrifty three or four months ago for a weekend wedding in ********* in which I was a groomsman. I arrived in ********* on time for my reservation and found the thrifty rental car counter was closed (Dollar was closed as well) and a sign that directed all customers to the Hertz counter... read more

Warren B 

on BBB

2 years ago

When I arrived at DFW Airport 11/5/22 my original rental was with Thrifty Rental which the counter was closed at the time, so I was instructed to visit to Dollar rental counter about my reservation. I walked to the Dollar rental counter and was told there waa no cars available and no ETA when a vehicle would be available. I asked is there anything that could be done so I wouldn't be stranded at the airport during my vacation and was told to try Hertz. I walked over to the Hertz area and there was a line full of people. I end... read more

Frank V 

on BBB

2 years ago

Horrible Customer service, Latino guy who works the counter is very rude and likes to speak down on customer. He is on a major power trip, refused to rent me after I paid for a reservation, just because he "didn't like me".... Stay away. This review is for the Irvine CA Location on Auto Center dr. 

aaron B 

on BBB

2 years ago

We rented a car for two days through dollar rental car out of Laguardia airport (20th ave and Queens blvd). We drove straight to my parents house on Long Island where the vehicle was parked in a driveway for the next two days. We drove the car back, parked the car in the return area where the attendant told us to go inside to complete the return. When we returned home we received a call from the manager of the car rental agency stating that he noticed the damage on the front car and wanted to "make sure we were OK". Obviousl... read more

Marie V 

on BBB

2 years ago

We have rented from Hertz many, many times, and has been a positive experience, until most recently. We had a car reserved for 4 days. Upon arriving at the rental office, we were told that they only had one vehicle available in the entire lot, so it was either that or nothing. It was not exactly what we wanted but we chose to rent the vehicle anyway. Unfortunately due to weather we had to cancel our plans so the car was returned the following day, less than 24 hours later and only about 25 miles driven. We were given a vouch... read more

Gary W 

on BBB

2 years ago

Reserved a midsize SUV, got a small compact, took 20 minutes to get released from the Hertz lot after we got the car, low tire pressure light came on right after we left the lot. Hertz initially claimed they could not find our reservation. Had to provide reservation # for them to find it after 15 minutes. 

Gerry O 

on BBB

2 years ago

Gave me a car with a flat tire, no gas, horrible alignment, and reaked of marijuana and cigarettes. Then had the audacity to charge me a detailing fee to clean up the mess they left me with. Thieves that waste your time and money, customer service could not be more horrific here.