Hertz Car Rental

Jonathan W 

on BBB

2 years ago

Car smelled like smoke. I was charged $500 for using one toll. Never using hertz again. They should be ashamed. 

Dominik N 

on BBB

2 years ago

Worst rental company, week after I returned the car my credit card was charged ************************************************************************************************************************* the complaint that I am willing to do my lung X-rays to proved I never smoked in my life their send me new receipt stating it is miscellaneous charge, I am still fighting with them because I have no idea what it the charge for 

Jeremiah f 

on BBB

2 years ago

Booked a full size luxury car over a week in advance. Day of pick up am given a small suv. I could have booked that for $100 less. Explain I don't want an suv, get told too bad. Had to adjust my plans due to this. Held my deposited for 3 Weeks and only released it after I called 5 times because I feel I didn't get what I paid for. In the end was told too bad. That's the motto over there. ********** customer service isn't even this bad. Last resort only! 

Sven E 

on BBB

2 years ago

I had a reservation with Hertz ****** -********* location to rent a SUV 12/26/22 thru 01/04/23 but when arriving to pick up the vehicle I was informed that no vehicles were available and that this had been known already by 12/24/22 but no customer notifications had been issued. We were several customers left stranded. When I sought to cancel the reservation, the Hertz office told me they were not authorized to do so and referred me to the **************** phone service, where I waited on hold for 20 minutes without reaching ... read more

Dimitra S 

on BBB

2 years ago

The worst, if I can give them a zero I would. Returned the car in mint condition they charged me $400 cleaning fee, then they reversed it. A week later got charged $275, called Hertz, was told they would reverse it. They never reversed it so I put in a dispute with my bank. Finally it was reversed. Now Im being charged $125. Called them numerous times and every time I get a different answer. They reported me to a collection agency I disputed the charge called Hertz and was told that I have a zero balance. A month later the c... read more

Stephen O 

on BBB

2 years ago

Stay away from this company. Landed at LAX at 9 pm and took bus to this rental facility. Made car reservation 2 months in advance. Got to Hertz and they had ZERO cars available. Was told it would be up to 3 hours before a car would be available. Guess what - 6 hours later of standing outside in the freezing cold until 4 am and still no car - Called an Uber. My estimate is there were at least 100 other people standing in line all night. Absolute JOKE of a company. Their moto is "lets Go" well I say Hertz can "lets Go" to HELL... read more

Mackenzie H 

on BBB

2 years ago

Please contact me. I went to charge my electric car and 3 hertz employees were blocking the ev fast chargers. All 3 electric hertz vehicles were not plugged in. They said to s**** off and one reached for his waist band and said Im not the one to mess with like he was going to shoot me. Here is there license plates please contact me as i have already made a police report and need the employees names to complete the report. Here is the license plates the employees were driving. License plate ending in V85 was the employee who ... read more

Steven M 

on BBB

2 years ago

Incorrectly invoice by 610%... still awaiting full resolution. I rented a car for less than 2 days. Returned almost to the exact minute of the contract. I was charged for an extra day and 3 additional hours at a rate almost double the existing rate, and was also charged for a fictitious "pet cleaning fee". The mileage recorded in the final receipt is also almost 500 miles different from the actual mileage the car was returned. On my first resolution attempt, I was provided some of the credit via the national number, however ... read more

Julie D 

on BBB

2 years ago

Really wanted to give zero stars. I booked with them, through Priceline. It was late, when we tried to get the vehicle. The card they had on file, was not the one I had used to pay for it. So, they wouldnt give us the vehicle. All customer service offices were closed, so our only option was to rent a different vehicle, same vehicle new rental, for $1100, for 6 days. I had already prepaid $600, for same rental. In trying to find a resolution, when the offices opened again, they were only willing to refund $518. It was made cl... read more