Hertz Car Rental

Sarah Z 

on BBB

2 years ago

I recently rented a car from Hertz. I booked the reservation online the night before when my car had to be towed to a garage.When I arrived at the rental location at 8am the next morning, I was told the card I had could not be used. Because my card has debit capabilities, the representative refused to run it for payment. I explained that I had used the card prior as both a credit and debit and had never had difficulty in the 15 years I had the account, and had rented a car multiple times. I asked the representative to please... read more

Tim M 

on BBB

2 years ago

23 Dec I rented a car from Colorado Springs for a one-way trip to return at Austin Airport Hertz on 24 Dec. I returned the vehicle to Austin Hertz, the rep checked me in and received my receipt for the original rental charge. 26 Dec I saw a $300.00 charge and was told by Hertz customer service it was a cleaning fee. I tried calling Austin Airport Hertz but no one picked up. 30 Dec I called Hertz customer service and the rep said there was sand and dirt throughout the car requiring extensive cleaning and thus the $300.00 char... read more

Sharon I. 

on BBB

2 years ago

I wanted to review charges on my bill. I was told to call Kristina, a Customer Care Manager. She was rude and condescending. When I wanted clarification on an item, she told me I had to wait until she went through the whole bill. I indicated that it would be harder for me that way, but she said, "That is the way I do it," and kept talking. At one point, she actually hung up on me! If Hertz truly wants to be a customer orientated company with top service, this person should not be on their staff. We will never rent from Hertz... read more

Sarah C 

on BBB

2 years ago

Terrible customer service. Rented a car for my son for Christmas break. The car started having issues on his travel back and wasn’t safe to drive. Since all stores were closed they didn’t offer any resolution other than tow the car. We ended up driving to where he was and giving him our car. We received the final bill and not only was it several hinder dollars higher than the estimate, they charged us extra fees for not returning the car to original pickup even though it was not safe to drive. They also charged for it being ... read more

James S 

on BBB

2 years ago

On November 9th, 2023 I rented a midsized car from Hertz for 5 days and paid for it up front as nonrefundable. I paid $306.19. My understanding of nonrefundable was that if I didn't show up it was my loss. A hurricane was coming through Daytona Beach, Florida where I was to pick up my rental. I was called a couple of hours before my pick up time of 3:30 and told the car wasn't available. They wouldn't be open. They were all going home. I asked if my money would be refunded and they said no. I wrote an email to Hertz and they... read more

Brianna A 

on BBB

2 years ago

If I could give zero stars I would. Was charged $2,700 for returning the car to wrong location. Tried to work with Hertz on the reservation. They dont care about their customers only about money in their pockets. A joke of a company. Will never use them again and will tell every friend and family I have to never use Hertz to rent a car. Heaven forbid you make a mistake as a human, but Hertz will take all of your money especially two days before Christmas. The owner could have excelled with their customer service and worked w... read more

Stacy J 

on BBB

2 years ago

Terrible experience WORST customer service I have ever seen .. management is unprofessional.. they charged me for fuel when I was there to extent the rental for another week he took the keys from me and threw my credit card and license at me .. they are rude here in ************ .. from the girl eating and talking with customers to them refusing to extend my rental told me to go somewhere else cause *** was busy but he was on his cell phone sitting at the desk no other customer was there but me .. I couldnt believe how much ... read more

Nicholas H 

on BBB

2 years ago

This company deserves O stars. I am currently at the *********** location stranded. To give you a backstory, I picked up from Hertz on ************************* in ***********.Where I was met with a very rude African American Branch manager and a very rude representative named *****. The customer service provided was AWFUL. They were extremely rude. The car car had some vibration when braking. After speaking to branch manager on *************************, he referred me to the airport location, stating he didn't have any veh... read more

Eric K. 

on BBB

2 years ago

I rented a vehicle at ********************* and dropped it in *******. Hertz website assigned the drop off location to me and the time they told me to drop the vehicle was after closing time. I went back the next day and was told by the manager that the place I was told to drop the vehicle was for Lyft only. The manager said this problem kept occurring because of a website glitch. I told the manager this was my 2nd attempt at dropping the vehicle and not only would I not be taking the vehicle anywhere else but I deserved a d... read more