Hertz Car Rental

KATY S 

on BBB

2 years ago

Do not rent a car with Hertz!!!! I made a rental online. The location I choose was no longer available. I have tried for 5 weeks to cancel the reservation and get a refund with no avail. I have sent emails and called 10 time. Each time I am told they have canceled the reservation and a refund is coming. Never happens. I have never had such a bad experience with a company before. I called a store and they were so helpful. They also repeatedly called customer service to get the reservation canceled and were told it was done. I... read more

Shakeia J 

on BBB

2 years ago

Hertz charged my mother for a flat tire. The manager in syracuse new york at the burnet ave location name jorge. He also got upset with my father who wasnt the rental agreement. My father came to Jorge to let him know that rental fave so many problems to my mom and he didnt like what my father was saying so he put my mom on the DO NOT Rent List being petty and not professional at all. My mom didnt say anything rude. my father; her husband felt like jorge was being rude to his wife so he cane in to defend her against another ... read more

John D 

on BBB

2 years ago

PLEASE PLEASE PLEASE DO NOT RENT FROM HERTZ -- They are the WORST company to deal with. While on vacation in November a metal object Hit Our Car. We did not hit the object. Trying to do what's right, I contacted Hertz, my insurance company, and AmEx to let all parties know what happened. AmEx paid 1/2 the claim and WE PAID THE REST DIRECTLY. Zero Balance due. Hertz sent a demand letter to My Insurance Company for money. The claim had been paid in full My insurance company also paid. Now, there was an ovepayment WHICH HERTZ W... read more

Joel C. 

on BBB

2 years ago

We were refunded money for a vehicle with a faulty battery. It died on us three times. Great. Once we returned home from our vacation we received a letter that basically said, Pay us back for the refund. What?! 3 different parties could not resolve the issue (Hertz, Dollar, Expedia). Now the bill has gone to collections. I highly discourage everyone from renting with Hertz or their affiliates. 

Premi A 

on BBB

2 years ago

I entered a promo code (******) to get 1 free day on my 3 day rental and before checkout it said it was applied and valid and noted my free day.After checkout, it did not show as applied.I called to complain and try and get reimbursed for that 1 day but they just flat out said I never applied the promo code.Crazy. Never renting from them again and I will make sure no one I know does either.Oh and on top of that, I used my friend's *** card since he was coming on the trip with me.On the pickup counter they said the driver nee... read more

William H 

on BBB

2 years ago

Accepts the debit till u get there Even if I'm paying the insurance out of pocket for 3 days they r garbage worst ever..they need to b shut down ..stop using thm people 

Tiffany B 

on BBB

2 years ago

We rented a 5 passenger car from Hertz in ************, ********** for $366 USD. Upon our arrival, the Hertz employee informed us they had no rental cars available & when I called to ask how we get the car we reserved several weeks in advance, the same employee answered the phone was extremely rude & hung up on me. We did not receive a rental car from Hertz and ended up having to go to the Payless counter in the airport and had to pay $1200 USD for a car in terrible condition. We will never rent from Hertz again and advise o... read more

Jayne P 

on BBB

2 years ago

LIARS, LIARS, LIARS, PANTS ON FIRE!!!!Why even make a reservation when you go to pick up a car and they dont have a car. One half a day spent making reservations on line because no one answers a phone. Two hours driving to pick up the invisible car. Two hours going to another company looking for a car. Now go back tomorrow. Rinse and repeat. If you all cant run a business dont bother being a business. I assure you I can handle it if you are looking for a replacement CEO,CFO, or an EIEIO! I am not too busy to tell people not ... read more

Kathleen P 

on BBB

2 years ago

They are the worst. I spent a needless hour trying to rent a car when i had a reservation and i was a gold member. The employees are entire a******* and think you owe them. Ive never seen anything like it. Im joining **** or someone else after having been gold with hertz for decades. Oh, and btw, guessing they dont care. F hertz.