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Hertz Car Rental
- Transportation Services
- Cody, WY
About this business
Location details
3147 Duggleby Dr, Cody, WY, 82414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Am being charged for unauthorized services. Constance D told use if we did not bring the car back full it would be $10.00 a gallon we declined the fuel rate they offer $4.80 a gallon we took the car back 100% full and took pictures have proof of fuel purchase. We called and she lied and said we accepted the fuel charge. We declined all other services, insurance, ect. $72.00 charge going to what ? We filled the tank car was super clean opon return. And I don't know how to say this but the smell of the Manger in training is ve... read more
Forgot to leave key in car, but remembered before dismembarking airport shuttle and gave it to the driver per the infortaiment's reminder/instruction. Proceeded to be sent on wild goose chase by hertz system, being billed $2500 for lost key, then a $1725 miscellaneous charge and promised and "investigation" and two "escalatations" after persistent contact and calls to verify if the key was returned by the driver. Just wrote the company in response to thier mailed paper invoice for these charges and pending resolution.
DO NOT RENT A CAR_ heres the letter I sent Hertz. No response NOTHING... Dont waste your time To whom it may concern, I am a long-term loyal Hertz customer. I have never had an issue before. On February 6th 2023 I rented a car from your establishment in Tampa, FL International Airport. I was to have the rental car until February 10th 2023. Upon arriving at the airport I went on hot-wire and made reservations. The gentlemen that rented me the car was very attentive, nice, and actually a great salesman. Convincing me to upgrad... read more
I will not work with Hertz anymore. Please be sure to review the charges before you leave the rental counter. It is just terrible. Starting from the call center, no one attempted to help except trying their best to scam your money. The call from calling center confirmed the price, but the price got higher when I finally got the counter. I asked the counter lady to confirm that we did get the *** discount, but well, my fault that I did not pay full detail until we got home. I tried to fix, but the call center refused to help,... read more
I am really unhappy that I have to go to this extent because I have rented with Hertz/Dollar Rental in the past, HOWEVER, today was unbelievable. There were 2 women at the counter and I would hope that I went to the one that was not having such a great day and this is not her usual demeanor. I know the procedure with prior purchases when using a debit card. The elderly woman with the longer red/brown hair was extremely rude and dismissive. I had just stood in line and listened to the gentleman in front of me go through the s... read more
Placed a rental on Monday, Jan 30. Got confirmation that the vehicle I wanted (Tesla model Y) was available. Received several emails throughout the week indicating that the car would be available for pickup Friday, Feb 3. Then 2.5 hours before my pick-up time, I was contacted by Hertz customer service (not the Stone Mountain location) and told that the car is not available & that if I wanted that car I would have to go to the airport location (45 minutes away from the Stone Mountain location). I asked why I am just now being... read more
A big shout out to Bourlaye at the Denver Colorado airport Hertz rental center. Bourlaye, you provided gold star service to a longstanding member. The situation was that we confirmed and reconfirmed an AWD SUV vehicle for a weeklong vacation. When we arrived, we were told that there were no AWD vehicles available. Bourlaye made sure I had his cellphone number handy so I could text him if we needed anything. Not even 5 minutes passed when I reached out that he rectified the situation. Seriously, we need more people like Bourl... read more
I wouldnt give Hertz any stars. I just got charged a 10 dollar convenience fee for an $8.00 toll. Use National. Better service and they don’t rip you off. I was a Hertz gold member for years and rented over 3000 cars as a VP of sales traveling globally. Glad they got their $10 convenience fee given I will never rent from them again.
Absolutely the worst place to rent a car. Go anywhere else! My car was a dirty pos that vibrated so bad once I hit 55mph That my water was spilling out of the bottle in the cup holder. When I complained (6 phone calls) instead of refunding my money they sent a 75.00 which I never received. 5 more phone calls routed to all the wrong departments. They said I’ll receive it tomorrow which I never did receive. ……This Company is terrible times ten….. do not give them your money
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.1 star rating with 1,562 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 9:00 a.m.
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