Hertz Car Rental

Doug E 

on BBB

2 years ago

This is a 0 Star Review....but not able to submit without a star.HERTZ WORST CUSTOMER SERVICE!!!We rented two cars same day picking up at airport and returning both at airport same day and time. One car was billed for three days the other for four. We called several times and emailed being told each time an escalation was submitted to have the bill corrected, When I called for an update I was told we were SENT TO COLLECTIONS!!! We have talked to over 20 people with no resolution. I've never experienced such a difficult time ... read more

Matt H 

on BBB

2 years ago

If i could leave zero stars i would, went to pick up a rental and was told no cars were available, when i asked why i wasnt informed there were no cars he told me not his problem, he went on to say that i should of called before coming to make sure they had a vehicle. I told him that didnt make sense and that he should of called me before i got a ride to his store. I got irritated and told him that it was bull and then he starting laughing as i left, we had some words and i left. I will never rent a car from the montgomery h... read more

Alioune N 

on BBB

2 years ago

This is the worst Custumer service experience I have ever concountered. I was litterally discriminated against and told if I don't like the cars that strongly smelled cigarettes, then I'll have to wait for an hour and get whatever I could get even though I had been told that there were other cars in the back. Sleezy and racist! IIf I could give negative stars I would, they don't even deserve 1 star.<br /> <br /> <br /> 

Christie P 

on BBB

2 years ago

If I could leave a no star I would. After waiting for a very long time in line we were able to secure a car that we had made a previous reservation for. When we schlepped our bags out to the parking area and found our designated number ,(912),the spot was empty. We were told just to go find another car....really? Then we found we had to shorten our vacation stay by 5 days. After being on hold for a very long time I was told we will receive no refund for the 5 days we won't be using the car. When I asked to speak to her super... read more

Sara O 

on BBB

2 years ago

I had to file a claim with Hertz because my parked car was hit on the street by an Uber driver driving a Hertz rental. That happened on a Saturday and I filed the claim on Monday, when the claims department told me it would be 3-5 business days until an adjustor was assigned my case. I called every other day and was told the same story. On business day 5 I was on the phone and they told me there was no one assigned and that it would probably be another 5 business days. We are now on day 21 and I was told there still has not ... read more

Ruth D 

on BBB

2 years ago

Worst car rental experience ever! Overcharged on pickup even though I had a confirmation that said that the price included ALL taxes and fees. NO tire **** provided and we had a flat in ************ with no cell service. Hours on the phone with customer service and no help whatsoever. Replaced the tire on our own after a couple Good Samaritans finally came along to help. Drove the 'Get me home ' tire over 100 miles to get service. First and definitely LAST rental from jerk me around Hertz! ?? 

Alison S 

on BBB

2 years ago

I've previously had fine experiences with Hertz, but after coming out of Chapter 11, it seems they've begun engaging in some shady practices to try and squeeze/con people out of as much money as possible. My terrible experience started when I went to pick up my car and was given a *****. I get that *** be exciting to some people, but it took quite a lot of time to learn the new system, and the car was only charged to 33%, so I was delayed by over two hours in getting on the road. Hertz did ultimately give me an $18 credit fo... read more

John R 

on BBB

2 years ago

Made reservation Wednesday to pick up Friday. Showed up to the location ready to grab my rental, and was told there are no available vehicles for me to use. No effort made to find a solution to my problem. Was told to call other locations and look for "other options" the same day im supposed to leave for my trip. Was not called the morning of my appt to be informed of this situation, wasted gas getting there and wasted money on an Uber home. I would highly recommend NOT booking through their website. Hertz shouldn't accept r... read more

David S 

on BBB

2 years ago

I rented a vehicle and was not able to change the dropoff location during the reservation process. Instead I got a message saying it could be returned at any of over **** locations. That sounded great so I rented it and then near the end of the rental decided to extend my vacation for a week. When I called I let the agent know I would be returning to ************* on the 18th. To my dismay I was told that wasnt an option and that I need to return to ************. I asked to talk to a supervisor and she obliged. The superviso... read more