Hertz Car Rental

DeJanelle L 

on BBB

2 years ago

Made a reservation for a midsize SUV from Hertz 3/2/2023 through Expedia. Purchased the issuance through the site. Got to Hertz to pick up my rental and was told it was no longer available and was given a seven passenger vehicle. Was also told the last car was not available due to the employee using it for the week to take a trip. The total charges to my card $401 with deposit. The representative tried to force me into a $26 daily insurance that I didnt request due to already purchasing through Expedia. The next morning the ... read more

Priscilla R 

on BBB

2 years ago

Very similar experience to other reviewers here. Despite prepaying for my car rental through AAA, and declining additional car insurance at that point the customer service representative asked me if I would need car insurance, which I verbally declined and believed I was signing digitally on their tablet, as "declined." I was given an estimate of charges that when I asked if that was additional fees I was lied to and told I would be responsible only for the difference, pertaining to toll charges. Instead my total bill more t... read more

Ajay T 

on BBB

2 years ago

I'm writing to express utter disappointment with your customer service. It is so pathetic that I have understood Hertz doesn't care for customers. Let me narrate what happened with me on the night of March 2nd, 2023. My car got hit by another car at 9:00 PM on Esna Park Drive and Rodick Road in Markham, Ontario, Canada.. My rear wheel's axle bent and there was warning to not drive. I realized I had to tow the car. I called Hertz customer care at 9:20 PM EST. I needed emergency roadside assistance to get the car towed to a sa... read more

Justin P 

on BBB

2 years ago

HERTZ MAKES YOU FEEL LIKE A LOWER-CLASS CITIZEN OF THE 60'S, PUSHED TO THE BACK OF THE BUS. A 1-HR 20-MIN WAIT, WITH TWO SMALL KIDS AT THE AIRPORT, JUST TO PICK UP A CAR. I arrived with my spouse, 9-month old, and 2-1/2 year old at the Reno/Tahoe Airport. My family and I arrived at the Hertz car rental office in the baggage claim terminal of the Reno/Tahoe Airport at 11:20am. There were two long lines. The express/Gold member line had about 6 people. The regular/non express line had about 15+ people, which serpentined the en... read more

Riqi C 

on BBB

2 years ago

Is 0 stars an option? I was traveling with my family to Newark Airport and one of the Hertz employees called my father a liar. My father asked if there’s any cars available and she said no, when my father was able to see cars on the app. This led to her calling my father a liar. Hertz hurts your self esteem. That should be their tagline!<br /> <br /> <br /> 

Lorry S 

on BBB

2 years ago

The car I was given had a shake and loud noise, sounded like a helicopter hovering. I called the ******* location where I rented the car from to ask what to do or where I should go. No answer so I left a message. An hour later the tire blew and I was left stranded on the side of the turnpike for 10 hours, with two young kids in the car. I waited on the phone for 42 minutes for Hertz roadside assistance to answer. Once my call was answered, Hertz had zero options to transport my family to safety. I finally found someone to pi... read more

James K 

on BBB

2 years ago

We initially rented a vehicle from Hertz through Uber as my wife and I do Uber (so the car would obviously be used for Uber trips) and we paid $360 a week; kept the car for like 6 weeks while we tried to save for a down payment to buy a car. Was never given the $200 deposit back and upon return of the vehicle they charged us another $500 cleaning fee for a few per hairs. We cleaned that car up and down and apparently we missed a couple dog hairs from service animals that Uber passengers brought with them & were legally oblig... read more

Tammymarie S 

on BBB

2 years ago

I'm Back, unfortunately. The beat goes on. I reserved a rental car through AAA NE on 2/22 for 2/24 9am pickup. I was refused by sales associate claiming there was a hold on my license and to call a 1- 800 # to resolve. The # was to their Fines & Violations department where I had zero violations, transferred to another # and placed on hold. This fiasco ensued for 40 minutes when I finally spoke to the person that got to the truth of the situation. The (not so) kind folks at PWM' Hertz rentals were the culprits who placed the ... read more

Gary K 

on BBB

2 years ago

Terrible customer service -- I rented a car through Priceline for Hertz for pickup at *** in *******. Tried to pre check in using the Hertz app and after multiple app after multiple tries I was told to go to the counter. My plane arrived in ******* at 10:35 pm and I arrived at 11:15pm at Hertz to find the counter had closed already. I walked outside to find a employee in the lot was told to come back tomorrow morning. AS this is not an option as my hotel was an hour drive away and it's now close to midnight I had to rent a c... read more