Hertz Car Rental

Julie W 

on BBB

2 years ago

We rented a car and prepaid months in advance for our retirement trip to Maui. When we arrived to our destination, we were left a voicemail informing us they had no cars and we should try another rental company. No apology, and no mention of our refund. We have been calling for weeks regarding our refund and were given a different story every time. Worst car rental company Ive ever dealt with. 

Erin H 

on BBB

2 years ago

The employee from Andover Street Peabody Massachusetts location should not be employee of Hertz. Never in my entire life have I ever been so disrespected, accused of things that I did not do, had my already paid rental taken away from me. All while lying claiming that I smoked cigarettes in the vehicle. I have not smoked a cigarette in 6 years. So instead of a discussion this horrible employee snatch the keys charged me $400 and took away my rental that was not due back for another week or two. This employee left me stranded... read more

VD H 

on BBB

2 years ago

Worst Experience. Very poor unorganized, illiterate, mismanaged people at the front desk. Rip you off by saying your reserved car isn't available and will charge higher to the substitute car. Cant even communicate clearly and don't care attitude. On the top of it, if you call Hertz Customer Service (I talked to Stephanie at 1-800 number) , they mention that they cannot do anything and that is what it is! and suggests complaint at BBB or write a bad review! Beware of HERTZ<br /> <br /> <br /> 

Karl M 

on BBB

2 years ago

I was placed on a Do-Not-Rent list due to a dispute over a Hertz employee adding daily insurance to my rental (without my consent) a year ago. The dispute was also satisfied over a year ago. Hertz did not tell me I was put Do-Not-Rent list and did not remove me after satisfying the dispute (a dispute where Hertz was in the wrong). How did I find out I was on this list? I found out at 1:00am at the San Diego airport after flying all day with my two children. I was told Hertz would not rent me a vehicle and that I would have t... read more

Joel W 

on BBB

2 years ago

Unfortunately we've stepped into a new world where cars have become so expensive to rent, that the companies seem to care less about customer service. Hertz was case in point. Unfriendly Manager, dirty car inside and out (the manager even acknowledged it but didn't have someone come clean it like in the good old days.). And a tire was very low. I returned it and complained to Hertz International and the sum total of their response was "thank you for allowing us to hear your complaint." So bad it was like an SNL skit without ... read more

Ben B 

on BBB

2 years ago

I prepaid for a rental car at the Cancun airport and when I showed up they said they gave away my car because was was more than 1 hour past my reservation time. The only car they had was going to cost an extra $1500USD for the week. That rate is 5X what I paid for the original rental. This is criminal. I prepaid and they would not refund the money. Most car rental companies will just give me the car they have if they give away my car...not charge 5X what I paid for it! This was on new years eve, so I'm sure they are busy, bu... read more

Bill W 

on BBB

2 years ago

They charge you differently on the online. So if your cost was $833 at cheek out they will charge your bank $875. Reason was they said was they changed the rate when I hit the pay button. Then they charge my credit card over $1000 and demand me to pay more after that with a letter then an additional letter with another amount which is much higher than the bill before. 

Ed M 

on BBB

2 years ago

I rented a Chevrolet Tahoe to drive from Puyallup, WA to Missoula,MTfor my son and his friends band event at the University of Montana. I bought the extra insurance in case we broke down. The car broke down in Missoula. went to the called roadside and was hoping to get replacement vehicle. They couldn't provide me with one and had to rent one from Dollar. there was a $1500. charge to drive it to Seattle because they didn't have a one way rental. tried to get reimbursed from hertz but they referred it back to Dollar. I didn't... read more

Harry F 

on BBB

2 years ago

This review is for Hertz of Alpharetta- Georgia and entire company Reserved a car, the money - of course - wast taken out of my credit card immediately Went to pick up, they did not have the car. They did not have a decency to call me to inform me there would be no cars available - I had to drive to the office to find that out. Upon arrival, there were no cars available at the location. He (the rep.) did say that "there seems to be one available at Roswell, but it would be more expensive", I said I could get that one he info... read more