Hertz Car Rental

Loni R 

on BBB

2 years ago

Hertz is a horrible company, with horrendous service. My rental was faulty and the car's airbags did not work, which caused an injury to my head and neck due to being t-boned. My lawyer requested that Hertz allow us to investigate the car so we could file a lawsuit with the car company (Nissan) in regard to the airbags. Instead of allowing the investigation, Hertz sold the car for parts within a week of the accident, indicating that they knew there was an issue with the car that could lead to a lawsuit. After the accident, t... read more

Holly G 

on BBB

2 years ago

I had to rent a vehicle due to my car being totaled. I was told $30 a day and charged $60 a day. I selected economy car and they gave me an SUV. I was also charged an additional $200 for a damage waiver fee. There details of this fee is if there are any damages to the vehicle. I called and told them I returned the car in the same condition they gave it to me except for a little dirt at my feet. I had the tank full when returned and no damage. They said it was a fee they had to charge. I am so unhappy with this company!! I wa... read more

skip s 

on BBB

2 years ago

Nightmare experience at ***************** with Corporate Manager ******* and store manager ******. 

Juan M. 

on BBB

2 years ago

I agreed to $25 per day rental. I used the car for 18 days. Upon returning vehicle this ***** of a company liked be $1600 on a car rental and charged me a weekly rate -THAT I DID NOT AGREE TO of $500+. I reached out and they refuse to help me. I will report them everywhere for being theirs. Worst possible experience EVER. 

Tiffany S 

on BBB

2 years ago

Unable to rent car and is charged $25 ! Fraud Hertz 

Michael C 

on BBB

2 years ago

Refused to accept my Credit Card. They will not accept *********** Guess my money isnt good enough. I will never rent through Hertz again. 

Victoria S 

on BBB

2 years ago

I recently had a rental December *****rd with one the entity's Dollar rental. The date of the 23rd at 625pm I called to state that it was impossible for me to return rental for weather conditions in my city, there was an artic ice blast here in ************* of *************. The representative stated I would not be charged and to make sure I returned vehicle 24th at 7pm. When I returned vehicle no one was there to check car in at the. On the 26th of December I seen I was still charged for both days regardless of my efforts.... read more

lee a 

on BBB

2 years ago

I recieved a credit card charge for $104.95 for a EZPass Toll for 7 day rental in December 2022.I was never informed of EZPass ******** (what is it? ...) when checking the car out.I contacted the ******** EZPass office and discovered NO TOLLS were recorded during my trip.Whats with this $104.95 HERTTZ TOOL charge? There were no tolls encountered!$104.95 rippoff! 

Kenny G 

on BBB

2 years ago

Will never rent from Hertz again. Went with them because they offered the best deal for a holiday trip in December 2022. We waited almost 3 hours for a rental in ****** on the Big Island because they overbooked rentals. There were other customers waiting a lot longer then I did. I'll gladly pay more money to rent a vehicle from another company. I travel a lot for work and vacations and I've never seen a company overbook rental vehicles. The only positive thing was that the staff was kind and sympathetic to the customers.