Hertz Car Rental

Shereen M 

on BBB

2 years ago

**************** at ********************************************* at ************************************************ is really bad, I had my rental for 24 days through my auto insurance. The auto insurance approved $30 per day, I got a car for $26.49 per day. they charged my credit card for taxes 11% per each day which is $2.90. I told them my insurance is covering $30 per day and the rate cost plus taxes is still under $30 so why I'm paying the taxes. No one knows anything in this location, they already charged my credit c... read more

Aaron P 

on BBB

2 years ago

Terrible service. They don't have a car ready when you reserved it, takes an hour to get 4 people through the checkout line, and then you wait an hour for your car with - again 4 people. They let every person that comes up and says they're a gold member in front of you which added a good 30 minutes to the wait. Nobody even had to show proof of membership.2.5 hours to get a car I had a reservation for. Complained to corporate and they promptly sent me an email saying "We sincerely apologize for the inconvenience you experienc... read more

Paul R 

on BBB

2 years ago

The worst rental experience I have ever had. My wife was stranded in **** because the refused to rent after charging me because she didnt have a credit card on her. Are debt card on file was not good enough for the agent. I have called repeatedly over the last month for a refund and have not been given one. 

Robert D. 

on BBB

2 years ago

Do Not rent a Tesla from hertz. I rented a tesla for a week from Tampa Fl Airport and when I brought it back I was charged an extra day late fee. They say it's a week (7days) but it's really 5 days according to them. What a scam. Since when is a week 5 days long ?? 

Danielle C 

on BBB

2 years ago

If you want to break down on the road and not receive help or a refund trust hertz! 

Brian S 

on BBB

2 years ago

The are running a scam with a bait and switch out of the MIA airport location. I'm a gold plus member so I can pick any car in the designated numbered area assigned to me as displayed on the Gold board (which displayed "3") I booked a "managers special" as I didn't care what vehicle type I got as it was only to get to the hotel and back for my trip. I arrive and look at the board where my name is displayed lot indication "3" Zone 3 is nothing but vehicles stored bumper to bumper 8-10 cars deep and not in service. Next to tha... read more

Robert C 

on BBB

2 years ago

I returned a vehicle to the rental agency on November 10, 2022. After at least two weeks the rental office called me to find out when I was going to return it and did I need an Extension nof time for the rental. The caller promised to rectify the error and issue my deposit refund. I have not received any response or money. 

Alejandro P 

on BBB

2 years ago

Worst company to rent a car from. I went to Cancun Mexico. I had a mini van reservation. Well they said because my plane arrive 10 minutes late they gave it to someone else. They tried to give a different car but I had to pay $900 dollars extra. Well I said no and they told Well you could leave. They let me stranded with my wife and two toddlers. I contacted the company and did not do anything about. Stay away from this company. Use enterprise. 

Sever P 

on BBB

2 years ago

Si pudiera colocarles -5 lo hara! El servicio es psimo es persona, por telfono y hasta por chat. Tengo un auto rentado y tengo ms de un mes que ni lo he podido pagar por culpa de su ineptitud. No obstante, me llenan de llamadas y mensajes amenazantemente como si yo me estuviese negando a pagar. Solo estoy pidiendo AYUDAAAAAAA para por fin poner al da porque realmente necesito el auto! Adems que los autos los entregan en mal estado, el primer da me dejo tirada en la carretera a las 11 de la noche y ellos me ayudaron despus de... read more