Hertz Car Rental

Michael B 

on BBB

2 years ago

Booked a reservation, actually two by mistake one being wrong and the other correct. I arrived to pick up my reservation to actually just get denied service with the excuse(s) THAT they had no more cars. Then all of a sudden it became they can't take debit cards. What business does not take. Debit card eith a card machine right infront them to process CHIP payments. 

Barry E. 

on BBB

2 years ago

Terrible customer service. Bait and switch and deceptive practices. Rental practices need to be reviewed by the Attorney General ! 

Sergii B 

on BBB

2 years ago

I am a first time customer and I am very UNSATISFIED.Service - horrendous! Agent charged me twice service fee and didn't accept my insurance, but push me to buy additional.After my trip I tried to connect with company, but their response was that no mistake was made and no additional help was provided. Also ignore my e-mail and calls.Company doesn't respect customers! 

Tamara L 

on BBB

2 years ago

Rental was great. Brian was helpful. Thanks for the great service. 

Lisa A. 

on BBB

2 years ago

I rented a Nissan Rogue from my local Hertz due to an accident. It was set up to be paid weekly as my insurance would only reimburse me. At the beginning, the local mgr contacted me at my cell number as well as the guy that picked me up to take me back to the office to sign the contract and pick the car up; both contacted me at my cell number (important to remember). In the middle of my contract I received a text from my bank asking if I made a transaction in the amount of $125.31, I didn't recognize it and it ended up being... read more

Shanika S 

on BBB

2 years ago

My experience at hertz was one of the best. ***** from the East Sunrise location was very professional and helpful throughout my rental process. He gave me the best advice that will fit my needs/budget at the time. 

Amber P. 

on BBB

2 years ago

My insurance rented my car through hertz while my car was being fixed from being rear ended. When I picked up the car it had less than half a tank of gas in it and I was told to just return it the same way. My rental was paid through 11/24/22. I picked up my car on 11/25/22 and left the rental at the shop that repaired my car because they said hertz would come and pick it up. Well since they decided to be closed that Friday Saturday and Sunday they didn't get my rental returned into the system till 11/28/22 then proceeded to... read more

Lou F 

on BBB

2 years ago

Rented a *** and it was stolen 7 hours later. Reported it to the police and Hertz. Filled out all the paperwork involved with this issue. Had full insurance coverage so the stolen car was covered. Hertz even though they knew the car was stolen, continued to charge me daily for the rental. One Hertz representative demanded I return the car - I said it was stolen how can I do that. Then she went on to accuse me of lying about the car being stolen WTF!Finally the car was recovered by the police and they stopped charging me. Now... read more

Gil H 

on BBB

2 years ago

Beware! Even though this company has the Hertz franchise for Mexico, along with a mix bag of other rental agency names (Firefly, Thrifty and others), their customer service and business practices are as third world as it can get. We had made a reservation with them before arriving to Cancun and secured a price but when we arrived they gave us a new price which was more than 30%, claiming the price was no longer valid. If we booked this via a site such as Expedia, this would never happen.In addition, we waited for over an hou... read more