Hertz Car Rental

edward h 

on BBB

2 years ago

the most corrupt, outrageous, unprofessional organization in the rental car industry and beyond. Their "bait and switch" tactics are illegal, and their NON customer service dept is horrible, almost laughing in your face when customer cannot get issues resolved. I paid 3.5 times my quoted rate because they did not offer the car I was quoted, at their location. And corporate Hertz flat out told be they could not help me, and hung up. A very disgusting group of people, how can they get away with it???????????<br /> 

Howard W 

on BBB

2 years ago

If I could give zero stars, that would be my rating. I created an online reservation, but about a week later, I cancelled it. Two months afterwards, someone picked up the car on my cancelled reservation. I called Hertz and told three agents that I am not in that city or state renting the car and it was a fraudulent rental. They told me that my reservation was cancelled, so it was good. About a month later, I received a bill for the rental. I called and was told that it was in error in their system and they will update my acc... read more

Julian A 

on BBB

2 years ago

I had a horrible pick-up experience with this rental. Despite arriving on time for an 8AM reservation, I did not leave with a vehicle until 8:40. As a Gold Member cars are supposed to be ready before arrival. I was second in line. None of the Hertz employees helped customers before 8:20.After dropping off the car the next day, they did not check it in. I had to call to initiate that and close out the rental. Calls to complain about poor service got me nowhere. They acted as though things went smoothly.If I could leave less t... read more

Cathy P 

on BBB

2 years ago

Tried to rent a car at the BWI airport. They insisted I do it online, even though I was standing at the service desk talking to an actual person. They called up the next client, so I did reserve a car online….online at the Enterprise rental kiosk two spaces over. I’m sure Hertz didn’t really want my two weeks worth of rental fees.<br /> 

Jenna S 

on BBB

2 years ago

Hertz rented me a car with expired plates. When I noticed upon return and asked for a refund they told me no and renting cars with expired plates is normal and hertz does it all the time. I called costumer service to complain and they only offered a credit, which knowing hertz business practice is to rent cars with expired plates I am not going to use them again. I just wanted a refund. 

Abayneh C 

on BBB

2 years ago

I rented one of your vehicles 10/13/2022,And was unaware I'd been given a vehicle with a bad battery. The battery died twice on my family and we had to receive a boost just to get to the hertz to exchange vehicles We missed our reservation and this all could have been avoided. The employees were aware the battery was bad because the key fob had a sticker attached that stated the battery was dead. I will attach the picture. When I returned the car this morning I attempted to speak.with a manager. The clerk wrote my informatio... read more

Tobie S 

on BBB

2 years ago

An “accident report” was filled out without our being made aware of the problem, and it took a rediculously long time to get checked out. When we signed the paperwork we thought it was just to check the car out. The clerk, employee number ******, should have informed us about her report. This was highly unprofessional and rude. The car was also not clean inside or outside. There was food stuck in the tray and cup holders which we had to clean. Gross.<br /> 

William A 

on BBB

2 years ago

Have been renting from Hertz for decades and only recently began experiencing issues. Last year, my wife was given a Tucson (less than 2 years old) which began having engine/transmission problems a couple of hours into a long trip. Limped into Salt Lake City hours later where they finally replaced the vehicle. Today, she left on the same trip in a Hertz 2022 Ford Explorer which started spraying oil all over the engine compartment on the second day. 7+ hours later, finally received a replacement vehicle via tow truck (after h... read more

Mary S 

on BBB

2 years ago

This is by far the worst company to get a rental from. If you have to return early for any issue, be it an emergency or not, they will destroy you in fees. An $800 charge will suddenly shoot up to well over $1000 if you return it within 12 hours. The customer support is insanely rude. I had to keep waiting for more that 25 minutes each time I asked a question, but that wasn't the case before I asked about returning early due to having to leave. Before that they were prompt, asking me if I wanted to extend or exchange for a l... read more