Hertz Car Rental

Casey M 

on BBB

2 years ago

Hertz/dollar literally just drew about $1000 from my CC and told me to go pound sand on a car we never received. Leaving my wife stranded and our special needs household minus critical funds. If I could tag them here I would but as it sits there appears to be zero recourse. Facebook even limited my postings to their pages so I can’t leave reviews. The staff were hostile and laughing as they refused to call for a manager and told us to leave. 

Jennifer D 

on BBB

2 years ago

I had the worst customer service experience I’ve ever had with hertz in downtown Denver. After confirming on the phone they close at 5, we arrived at 12:10 to find the doors locked and a sign they close at noon. After knocking on the door, three employees came out on their way home and attempted to ignore us. We asked how they could help, and a woman named Monica responded that she didn’t care, wanted to go home, and would call the police if we didn’t leave. She also commented that “as silver citizens, we should be more resp... read more

Mark D 

on BBB

2 years ago

Hertz of St ****** **************. Very poor service. Cars are NOT safe to be driven on the road. Bald tires, steel belts worn out and torn. They will rip you off. Charged $400+ for a one day rental. 

michael H 

on BBB

2 years ago

I rented from Savannah/Hilton Head Intl Airport (SAV), GA. I returned vehicle on time and key to front desk. I have been charged a one day late fee. When I called to complain, the woman said she didn't have time for me and that she'd return my call after she "had time for an investigation". I called back later and the woman said she remembered me and didn't have time to investigate. Its been 3 weeks and no return phone call.. ( If I could leave zero stars, I would.) 

Francis S 

on BBB

2 years ago

Very bad experience. It took 50 minutes to clear the paperwork Eventhough I booked online the service. Their insurance was very very expensive. Even the car seat they charge $13.99 / day. AC was not working. Key had no battery for the the first car I wanted to rent... Totally upset with service...never ever use this company anymore. 

Francis M 

on BBB

2 years ago

Worst car rental company! Will never use this or any related services from this company! Never again! 

Kareema V. 

on BBB

2 years ago

I rented a vehicle on Friday Aug 12, 2022 to Thursday Aug 18,2022 which I had prepaid for online. When I went to pick up vehicle they told me they needed a major credit to hold, even though I prepaid for my vehicle, so I did and before returning my rental I went across to Wawa and filled up my gas. I did not receive a receipt until August 29, 2022 which on receipt stated they was charging my card 98.65 for fuel. I did not keep my fuel receipt since it was 10 days later but I did file a claim and submit them my bank statement... read more

Mac A 

on BBB

2 years ago

The service in which I received from the Hertz rental brand will hands down go down as most horrendous and upsetting experience in which I ever encountered during my many years of traveling. I would rather use another company or walk a 100 mile trip before booking a rental from Hertz, Dollar, or Thrifty! First of all, I made a prepaid reservation for the ATL airport.When my flight arrived, I was greeted to stand in 2hr a line even though I arrived 10 mins prior to my 9:30pm reservation. Due to the lack of service reps workin... read more

Nur K 

on BBB

3 years ago

It was the worst experience ever to deal with this scammer company i picked up a rental car from hertz and Im not a smoker i never smoked inside the car they charged me 488$ from my credit card cause as they said its a smoke smell if theres less than 1 start i will give those scammer