Hertz Car Rental

Jonathon M 

on BBB

3 years ago

I reserved my rental online. Upon arrival to the *** location, the representative was very pushy and wanted me to upgrade my rental and add on additional insurances. I told him I did not want to upgrade anything and did not want/need any additional options. The rep. said there was a refundable deposit being charged to my CC that would be refunded once the rental was returned. I walked away from that experience feeling like the guy was very pushy trying to upgrade, as if he was making a commission. After returning the rental,... read more

John S 

on BBB

3 years ago

Horrible customer service. Was told I could return car early if not needed. I returned car 2 days early but was charged for the full 7 day week that I reserved. I called customer service they said too bad. U reserved for a week so I gotta pay. Then I said ok I'll be in to pick up car for my 2days I paid for they said no, that's not how it works. Hertz is a scam artist company. 

Earl S. 

on BBB

3 years ago

I had two contracts with Hertz. One lasted from June 21st 2022 - August 2nd 2022 and another August 2nd 2022 to August 30th. The first contract was marvelous no issues with "holds" on my account. I renewed the contract because I received great service. The second contract was a *******nightmare and the customer service department at Hertz turned out to be utter trash this time around. I rented my vehicle for Uber on a a 4-week basis. EVERY WEEK MONEY was taken out of my account $437 to be exact. I get to the end of the contr... read more

Jessica M 

on BBB

3 years ago

On August 1st 2022 I picked up a rental car from Hertz in ********** on ***************. I gave them my debit card for the 100 dollar authorization hold and my insurance company paid for the rental. The rental was returned on August 18th , and the account was closed out on the 19th. I confirmed no issues. It is now September 1st and the 100 dollar hold is still on my account - I returned the car on August 18th- my account was closed out and Hertz customer service says they released the hold for the 100 dollars on August 19th... read more

Karly B 

on BBB

3 years ago

If I could give less than one star I would. I had to have a rental while my car was in the shop and from start to finish my experience with Hertz was a nightmare. At one point I found out they had taken over 6 UNAUTHORIZED payments over $200 from my checking account, luckily I caught it before the charges had processed and I called my banks fraud dept to reverse the charges. When I picked up my rental they told me since I put it on my debit card there was a $500 deposit even though the website doesn't tell you anything about... read more

Jack H 

on BBB

3 years ago

I needed to rent a car while my car was being serviced. I made a reservation on-line and was told I had to prepay to reserve the car rental. So I prepaid for a week, not knowing how long I would need the car. Before I arrived at the rental location, I learned from the dealer my car would ready the next day. I asked the clerk if I could return early and receive the daily rate. He indicated since I had pre-paid there were no refunds. I called Hertz customer service and was told that the prepaid/refund policy was sent to me in ... read more

Jonathan H 

on BBB

3 years ago

The Worst ever! They will destroy your day! My friend booked his car, showed up to pick it up...He was told the car was not available as the car had been rented a few days longer. A very unfriendly Asian lady told him he would have to pay 40$ more per day for a different car and didn't want to acknowledge his Servicemen discount. All was pre arranged and booked online. He ended up walking out as the lady was epicly rude. He missed his nieces graduation and sisters wedding. What a nightmare..... do not book with them online o... read more

Jason S 

on BBB

3 years ago

We reserved a seven-person vehicle for a family vacation. When arriving, we found that Hertz had no car available for us, and instead, recommended that we "wait downstairs and hopefully a vehicle will be returned." I refused this and stood at the counter for over an hour so they would be forced to deal with me. I suggested that they provide us with a second vehicle, which they did do, but which ended up costing my family additional time, money, stress, and fatigue, as now we were split up and could never take a break in driv... read more

Cinthia M 

on BBB

3 years ago

I rented a car from Hertz while I had some work done to my car. On day 6 in the morning, the car did not work. I called the Hertz where I rented the car and they told me I had to call for roadside assistance. I called and was on hold for a very long time which was hard with my work schedule. I was told that the only replacement vehicle I could get was at the airport which is far away and very inconvenient. I told them to just pick up the vehicle which I had been able to drive back to my house. They advised me to leave the ke... read more