Hertz Car Rental

Dante M 

on BBB

3 years ago

Oh my full of scam artists. I was hit by a person renting from Hertz. My car was parked while I was at work...Then I get a message from Hertz claiming it was my fault. So see y'all at arbitration have fun you punks. 

Romeo D 

on BBB

3 years ago

Rented a car 4-5 mos ago and I received lately that the car was damaged.and their reason was I didn't buy their car insurance.what ? Why after 4-5 mos I'm 100% sure I didn't do any harm to their car when I returned it to them.thats ridiculous accusation. 

Gail D 

on BBB

3 years ago

My issue could be your issue. I was charged $ 101.34 for fuel and taxes when I returned the vehicle to Hertz. I did agree to pre purchase a full tank of gas. When i brought the car back with 1/4 tank I did not expect to be charged this amount for a tank of gas. Had I got gas outside the airport before I returned the car I wouldn't have been charged this additional amount. This was not made clear to me by the counter person. I would just like public to know the options and make an educated decision about pre paying for fuel o... read more

Ronald C. 

on BBB

3 years ago

Uber hertz Baldwin location. Be very vigilant when renting here. I've reached out numerous times to no avail to all numbers given me for this location. They'll not answer your call or text to extend your rental and will charge you a daily rate on top of the extension once you finally get through or walk into their location. Happened to me at least 3xs. Still waiting on a response and a credit for all over charges out of incompetence and or sheer purposeful neglect to continously skim money from your account. Leaving this rev... read more

Jelene W 

on BBB

3 years ago

HERTZ LIVONIA SO NOT RENT FROM GHEM POOR CUSTOMER SERVICE I BET NEXT TIME I LOOK AT THE REVIEWS BEFORE GIVING UP MY MOMEY 

Daniel M 

on BBB

3 years ago

reserved a van in JANUARY -for JULY 25 2022--when i wnent to pick it up JULY 25 i was told nothing was avaliable. after calling hertz i finally got a NISSAN VERSA. at a higher cost after getting a confirmation e-mail on JULY 23. WAT A RIP-OFF. CAVEAT EMPHOR. 

Lawrence P 

on BBB

3 years ago

I reserved a cargo van in April 2022 for pick up at Sebring, FL on June 17th for a two week period for my business. I stopped at the Hertz office twice before June 17th to confirm everything was good for the reservation and I was told it was. I arrived on the 17th to pick up the van - NO VANS. On June 15th, I had received an email from Hertz confirming the reservation and reminding me to pick it up. The people in the office didn't really care and offered no response other than NO VANS. All of my business commitments and rese... read more

Tayler D 

on BBB

3 years ago

Trip paid in full then come to find out a couple weeks later they're trying to charge me an additional 165$ which doesn't make sense because the car was returned in the same exact condition 

Adolfo M 

on BBB

3 years ago

I'd give 0 stars if possible. They didn't do anything about a major safety issue before giving the car. We made a reservation. 10 minutes before pickup, they told me that they didn't have the vehicle available. An hour and a half later, they called me. The reception guy didn't know what he was doing and it took 30 minutes to check in. They had to give me the car at 4:30 and I got it at 6. The car was shaking since getting it. On our second gas stop, the two front tires were messed up. When we turned the staring wheel, the wi... read more