Hertz Car Rental

Shannon M 

on BBB

3 years ago

I rarely write reviews but I felt entitled to share my experience. The rear passenger **** tire on my rented vehicle exploded, by the grace of god I didn't crash. I contacted the roadside service immediately, at first they weren't going to send help because it was too early in the morning until I told them I was a service member in the Army. They told me that the tow truck would tow me to Hertz HQ at the Dallas Airport. I was reassured that a transfer vehicle would be there. Once we arrived, it wasn't no vehicle waiting for ... read more

Lynn S 

on BBB

3 years ago

I called Hertz Executive Services in July 5, and spoke with ******, regarding my Hertz points. ****** informed me that my points would not expire on July 20 as I thought, but that the expiration date was actually October 1, 2022. ****** issued a case number and said that if I did not hear back from Hertz by July 20, to call and give them this informaiton, and there would be no concerns or issues regarding my points. I called Hertz on July 20 and spoke with ****** ***** informed me that ****** had given me inaccurate infor... read more

Curtis S 

on BBB

3 years ago

No stars. Charged me for an entra day plus 113.00 per hour over charge 

Kyle H 

on BBB

3 years ago

If I could leave no stars I would. Horrible business. I'm not even sure where to begin with this one. Started as a decent experience and then had a kid who brought my car up from the back and him and the person at the desk (girl) proceeded to talk about a flat tire as if it wasn't an issue for a car that I just spent money on to rent. I asked if I could have a different car because I don't want to leave the lot and have a flat tire an hour later if you are not sure if the problem was fixed. They then called manager Mike to t... read more

Jennifer M 

on BBB

3 years ago

The actual rental experience was easily 5 stars. However, the fraudulent agent agreement and customer service would be negative 5. Upon renting the car we were told "we HAD to have insurance". Upon realizing this wasn't the case and was an added charge (to what I already prepaid) I called and was assured it would be removed. Not only was it NOT removed as promised by the agent, but I was told all they could do was refund 1 day (out of 7). I was told a supervisor would call me to talk about this. It has been 5 days now...stil... read more

Michael J 

on BBB

3 years ago

I used this location as this was the only option given to me by my dealership as the work was covered by my factory warranty. I returned the vehicle the next day and noticed 3 weeks later that I was charged for an extra day and for gas. I returned the vehicle the very next day and with a full tank of gas. But yet I was charged 73.01 for fraudulent charges. I have the receipts of my drop off and a receipt for the gas that I used. The associate Westley told me I would receive a credit back to my card and it's been a month now ... read more

Lynn S 

on BBB

3 years ago

Tried to call place of rental. Each of my FIVE calls was hung up on. Tried to find out why my credit card was charged $991.00 twice! I called an eight hundred number that referred me back to place of rental! Since no one there will answer the phone, my only option is to actually drive to the Ft. Myers airport. This is not practical as I am staying a half hour (at least) away! This the last time I will ever do business with Hertz. 

Heather L 

on BBB

3 years ago

They're trying to charge $300 for "outside washing" on a warranty related rental. Absolutely ridiculous. Also impossible to reach unless you try to book a new rental. 

Amise W 

on BBB

3 years ago

I had a reservation for a standard SUV at O'hare Airport (Chicago). I get the the vehicle they selected for me, start it up, and the "needs oil change soon" notification pops up on the screen. I go back in, they give me a much bigger vehicle and I leave. I notice that the inside of the vehicle is dirty, like someone with food residue all over their hands touched everything in the truck. I decided to call customer service and they told me I could return the truck or call back once the rental was returned to discuss compensati... read more