Hertz Car Rental

Ruthanna I 

on BBB

3 years ago

Prepaid for a $102 rental. My card then had two deposits placed on it. One for $100 and one for $200. Two weeks later I am still trying to get the holds released from my card. They gave me some bogus release numbers that mean nothing to the credit card company. I will walk before I ever rent from herz again. DO NOT RENT FROM THEM. THEY HOLD YOUR MONEY HOSTAGE 

Helene K 

on BBB

3 years ago

Car I rented was not available, received a comparable car after going back and forth a lot. This is after waiting in line at the Hertz gold member counter for a bit to start with. Got the car, windshield wiper fluid was low. Drove to my first stop, got a low tire pressure warning. Ended up not being able to use the car at all. Hertz would not send out roadside assistance to change the tire on a car they sent out with a nail in the tire. Just awful all around. 

Shaglavia J 

on BBB

3 years ago

They don't tell you if you rent a car for 4 days your charge for a weekly rate, you only keep it 4 days, but pay for a week, airport workers are rude act like it's there car were renting I would recommend no one to rent from them 

Laila M 

on BBB

3 years ago

Hertz car rentals. I am at Hertz at the Fresno airport. Agent Juan is incredibly rude. Second time he has been rude with me. I am here only 30 minutes early to pick up a vehicle and he is making me wait THE FULL 30 MINUTES to pick up the car! Only this agent does this. Last time I came he did the same thing. I walked away and when he left I went to another agent who checked me in. Hertz is the only rental place in this airport that does this. And Juan is the only agent that does this! He is extremely rude, and does not give ... read more

Kathryn C 

on BBB

3 years ago

We pre-paid for a vehicle for a family trip. However, the day of our flight back home, our flight got canceled with no other flights going out of that airport that day. We changed our flight to go out of a different airport and tried to change our booking by calling Hertz. The first person we talked to said they couldn't help and there were no managers available to talk to me. The second person I talked to said they can change my reservation to be able to drop off my car at a different location for a small fee (like $13) and... read more

Chris B 

on BBB

3 years ago

Worst customer service I've ever experienced. My mom is in the hospital and I need a car to go see her and they absolutely ****** me and charged my card and then told me they don't have a car for me so now I have to wait 10 days to get my refund which I do not have the funds to do what John(hertz corporate) told me to do abs simply just "re-book", are you ******* kidding me? Thanks so much for your help Hertz now I'm tied financially as well as can't go see my mom. *****, don't ever book with them they will scam and screw yo... read more

Wayne T 

on BBB

3 years ago

Worst customer experience I have ever had. Car was in bad shape and slow service. Then they didn't charge the credit card on record. I am a gold member and they always charge the card on record. They did charge the following three rentals on that card with no issue. They never reached out to me to ask me to pay (don't assume they will charge you even though they say they will). Eventually got a bill in the mail which looked like a scam. When I called in to see if it was, they said I didn't owe anything. I called in two more ... read more

JP 

on BBB

3 years ago

Prepaid for rental for two weeks. Hertz mistakenly had the rental towed from where we are staying on vacation. They admit they made a mistake by towing our rental. It has been 24 hours since the "mistake" and Hertz has not replaced the rental. We are senior citizens from out of state with no vehicle to go anywhere. We do not get updates from Hertz. We keep calling them for updates but they will not provide status updates. They only say "We'll call you when we get another vehicle for you." 

Evelyn W 

on BBB

3 years ago

I rented a car on Sept. 21, 2021 at the Bangor Airport. The rental was from 9/21-9/25. My credit card was charged over $2500, which is ridiculous! I've been corresponding with them for months and they cannot justify this charge. I want a full refund on my credit card.