Hertz Car Rental

Ted B 

on BBB

3 years ago

I rented a Tesla electric car from Hertz thinking it was $100 per day and when I got my receipt it turned out to be $148. I was not told about all the surcharges. The biggest one was EV misc. fees was $19.71 and the customer service says this is not refundable as it is government issued. I should have been told about $48 extra and I would not have rented this car for one day. I will not shop with Hertz again. Will go back to Enterprise. 

Niki J 

on BBB

3 years ago

Absolutely horrible. They did not rent me a car but took 200.00 from me. I've had to not only dispute it with my bank but also with them. Literally stole my money! Awful customer service awful company and downright thieves. 

Laura K 

on BBB

3 years ago

This is our third bad experience with Hertz. We have been Gold members for some time and we have yet to get the benefits with fast check in. Each time there is a "problem" that they cannot diagnose because when we walk through my account, everything looks correct. Additionally, we booked the most recent reservation and realized we put 10 pm instead of 10 am and corrected it immediately and got a verification email. However, we continued to get requests from Hertz to add flight information so when I clicked the link (as instr... read more

Jim T 

on BBB

3 years ago

Aside from a horrid experience with their roadside assistance giving me inaccurate information, I just noticed that Hertz rounded UP my rental charge on my cc statement to the nearest dollar which is NOT reflected on my Hertz receipt. Are they doing this to all their customers? 

Paula M 

on BBB

3 years ago

Wow I really wish I'd had looked on here first. I guess everyone else have been treated the same as I have. They let you rent and pay and then it's not available, yet they take your money and you have to wait to get your money back in 5 to 7 business days. I rented a cargo van online a week prior and then on the day I went to pick it up I was told there was no Vans anywhere at any location. I was given the 1-800 number as well to call and after speaking to someone they said I needed to speak to the manager at the location th... read more

Tim F 

on BBB

3 years ago

Prebooked,prepaid for a car went to pick it up and they have no cars available! I couldn't believe it and they wouldn't bring cars from another location. And they wouldn't cancel the reservation from my credit card and when you called to speak to customer service and you want to talk to a person they charge you 5% to talk to someone in person. It's the biggest scam location in Milwaukee I would never suggest anybody stop here. *** ******* ******** *** ******************* ZERO STARS 

Deborah B 

on BBB

3 years ago

I made reservations with Priceline and Hertz was part of that reservation. I get to the rental desk for them to tell me that they need a credit card. I'm like, it's part of a package and was paid for. Then they were like we need $500 to rent one to you. The customer service was **** and they're policies are even worse. I ended up having to call Priceline to cancel the car and went with another company that not only charged me the same but gave me an upgrade. Never again will I book with Hertz. 

Carla B. 

on BBB

3 years ago

Lack of response to emergency left us stranded in DC 

Patricia P 

on BBB

3 years ago

Rented a car in Bangor, Maine. Had a flat on day 2. We were told all tires were in bad shape and had weather rot. I had to buy a new tire. When we returned I contacted Hertz. They would not help in any way with the cost even though they should be responsible in making sure the tires are in good travel condition. Will never rent from Hertz again.