Hertz Car Rental

TA M 

on BBB

3 years ago

Don't rent your car over here! They are liars and they will steal your money. We rent a car for not even a day to go to Toronto (we rent it from Hertz at YUL airport). The agent told us it will cost 350$ and we asked him if there will be other fees and he told us. They didn't give us the contract so we can read it, and told us to sign it. Next thing we know, they charge us 450$. There was fees that thay charge us and didn't tell us when we asked him. They charge 3,69$/L (what a scam!!). And they charge us 15$/day because the... read more

Curt F 

on BBB

3 years ago

Beware! If you're returning one of their vehicles on Sunday. The day they're closed for business! Make sure you check the bottom of your agreement to see what time they have assigned you to return vehicle. They will tell you to bring it back whenever on Sunday, in hopes you will bring it back past return time they assigned you. They will then charge you for an additional full days rental. Shady business scheme. Associate asked me if I thought Hertz Gastonia, NC was trying to benefit by ripping people off for one extra days r... read more

Ryan F. 

on BBB

3 years ago

I was told over a month ago my rental was squared away. Yesterday, I was surprised to wake up and find my account overdrawn. The reason? Hertz had charged me $500 after the fact using the card they had on file. No call, no email, nothing. I already paid before and was told that I was "good to go." I have done more research into reviews and other customer experiences and it looks like this is a regular occurrence with Hertz nationwide. No wonder their business is failing. Stealing money is not a good look. They took money fro... read more

Julie D 

on BBB

3 years ago

Actually no stars. I attempted to rent a car today by calling them. I was renting a car for 3 days and they were going to charge me over $500 with a discount. I was suppose to receive a confirmation within 5 minutes via email. After 30 minutes I called customer support, but they had no record of a car rental for me and did not understand why I was upset that my car rental reservation was not entered. They did not understand I was concerned especially since their employee had taken my credit card number. I asked to speak to a... read more

Rebecca P 

on BBB

3 years ago

I rented a car from hertz and was asked if I wanted to prepay for gas at their rate which was lower that the going rate at the time. I agreed, gave my credit card for the deposit and this was the transaction. Upon returning the car even though I only used half a tank they charged me for a full tank and refused to "refund me for fuel" which I find amusing because they didn't use that money to fill the tank with fuel as it was already half full. No one told me that I was paying for a tank of gas, I was told the rate and assume... read more

Raymond J 

on BBB

3 years ago

Hertz charged for a cleaning fee of $200.00 for smoke smell in the vehicle when the smoke smell was already in the vehicle when the vehicle was rented out. The employees Craig W******* Manager Associate fraudulently charged a $200.00 cleaning fee after consulting with and asking Charles B**** Manager Trainee and Charles B**** Manager Trainee stated that he would charge the cleaning fee so then Craig W******* Manager Associate proceeded to charge the $200.00 cleaning fee. The fraud committed by the employees should be illegal... read more

Larry W 

on BBB

3 years ago

I rented a car for the Masters, a once in a life time opportunity to say the least. The vehicle broke down, it happens no ones fault, I called the road side service, they dispatched a tow truck and instructed me to go to the nearest Hertz rental to get a replacement, my wife and her friend grab a Lift to the airport, a hour away missing almost half a day of the masters, my friend and I walked the rest of the way to get to the Masters, again things like this happen. The road side Hertz operator told us to save our receipts fo... read more

India S 

on BBB

3 years ago

I rented a car from Hertz at the Detroit airport in May 2022. The reservation was pre-booked through a third party. I waited in line for 30 mins to pick-up the car. When I got to the counter, the agent pulled-up my reservation and said, "For a $10 upgrade, you can grab and go." This is when they have a group of cars ready to go and you don't have to wait. Sounded good to me. I was given the Total Estimated Charge of $98.80 for the one day rental and I was on my way. BTW, the car I got was a small SUV which was what I had res... read more

Katherine P 

on BBB

3 years ago

On 17th June, I ordered a Hertz Rental car. I received my confirmation number the same day. I was asked to be at the Hertz Rental office on 8000 Georgia Ave by 10:45 am on 19th June as the office closed at 11:00 am. I was there on time. As I walked into the office, there was only one lady behind the counter waiting on a man and two others standing by to be waited on. As I entered the office, the lady looked up at me and said in a very loud and aggressive manner that if 'I am there to pick up a car, she has no cars'. I as... read more