Hertz Car Rental

Susan D 

on BBB

3 years ago

Booked a car for an employee using a very large company's corporate discount code, as it was a business trip travelling for training for this large company. Was not given the option to pre-pay for the rental. Employee only has a debit card, so we made sure there was more than enough in the account to cover the rental along with a security deposit. Employee flew from New England to Atlanta, and went to rental car counter. Hertz would not rent him a car because he did not pass * "credit check" that they performed when he ins... read more

Alicia M 

on BBB

3 years ago

Horrible west palm beach fl, dollar rental I Was here March 26. I had paid online with my Mastercard and had my reserved 7 passenger car . I had two adults and 4 children all under the age of 12. Waited 30 mins to be told I couldn't use my Mastercard. I didn't realize you needed a major cc to put a 500 deposit down. (this was my bad I should have brought a major cc). So instead I walked away to see if my husband had one. Took 30 sec. They made me wait again in line another 45 mins. With a crying 4 year old since it was 10:00... read more

Sean D 

on BBB

3 years ago

I am appalled at this business and they way they conduct themselves. They charge a $100 for canceling your rental car 3 months in advance because they couldn't price match the competition by $600! They hung up when we have been on hold for 45 minutes when we kindly asked to speak to a manager. They are a terrible company and we will never use them again! 

Thomas B 

on BBB

3 years ago

Day after day I see reports of people arrested for cars reported as STOLEN - your ** excuses that rentals were overdue or customers didn't pay is completely false. Everyone should take note and NOT rent from Hertz. You might end up in jail. Search all the stories. It's over 20,000. YES, 20,000 cases. When I rented from HERTZ I had to argue that I paid two weeks AFTER I returned the car. Horrid business and they just don't care. 

denise 

on BBB

3 years ago

I've been reaching out to hertz office since 03/22/2021 and this matter has not been resolved yet. I called service reps and told to wait 5-7 days before some reach out to me. I did and than I called them again and still no mgrs. or supervisor available . Talk to Charlie and was told by him that since the record is close they can not help me. I also called the executive office spoke with Marol and he told me to wait a month for my deposit return he hang up. No that's not a solution I need my $500.000 deposit back. You take i... read more

Hamid A 

on BBB

3 years ago

Worst experience ever! Do not ever rent a car from Hertz !!! We had a mechanical difficulty which was reported immediately. We set up an appointment with the location twice to pick up the car but they did no show up. Few week later , I received a call from the branch . He told me that the reason for the mechanical issue Is that I put diesel in the car instead of gas!!!!! I have been driving more than 30 years and knew what I was doing!! When I told them that this was impossible he told me that I signed the rental a... read more

Marlene E 

on BBB

3 years ago

I reserved a car from Hertz to be picked up at Phoenix Airport. I picked it up on 2/12/22. I returned the car on 2/19/22. However, while I had the car, someone at Hertz used the credit card number that I used to reserve the car to rent another car on 2/12/22 and returned it on 2/14/22. I received the email receipt on 2/14/22. I called my credit card company and reported the fraud. The credit card company canceled that card and sent me a new one. I called Hertz and was told that the matter had been taken care of. I emailed He... read more

Paul T 

on BBB

3 years ago

My wife made a reservation under my name as the driver, but used her credit card. We both showed up at the vehicle checkout counter with IDs and credit cards together, but the staff refused to give us the car we prepaid for because my wife's name was in the payment method, but my name was the driver. Note: my wife was standing beside me with her ID! This is not allowed apparently. Hertz would not refund us our money. They listed us as no-shows and kept our $400. They said we can call customer service, but would have to pay t... read more

Greg W 

on BBB

3 years ago

Hertz at the Odessa Midland airport, are the worst ever, I reserved a full size car for 6 people and when I went to pick it up the very rude lady at the counter said here is your car a little SUV that only holds 4 and she said that's all there is, so I am stuck with this junk even though I paid in advance for a full size car, my vacation trip is ruined and cant even get ahold of a rep for some help, I will never ever use Hertz again, they are sneaky no good shysters, fuck Hertz right in the neck !!