Hertz Car Rental

Vivian H 

on BBB

a year ago

I would give zero stars if I could. DO NOT TRUST THIS PLACE! They charged me $175 for windshield repair when there wasn't even a scratch on the windshield. I returned the car in perfect condition. When I call, no one answers. 

Regina C 

on BBB

a year ago

Horrible Service I was in Colorado and Reserved/ Rental Vehicle for my Husband to pick me up in **************.I reserved the vehicle in my Husband's Name and I paid for it with my Credit Card that's the only payment they would accept my Debit Card was not good enough for payment.When my husband went to get the rental vehicle the morning I would be arriving in *********** ** the staff wouldn't let him have the vehicle even though they received payment for the rental.I had to find another ride home from *********** ** because... read more

Annie M 

on BBB

a year ago

Terrible experience. Staff was rude and not helpful. My husband was renting an electric car and I was sitting back waiting for him. I could see the hertz employees facial expressions and could tell she was annoyed/ frustrated with him because there was an issue with paying on the same credit card as he reserved it with, which he had with him, but its an Apple Card and the numbers arent on the card so he had to call customer service and this lady actually snatched his phone out of his hand to try to help He had to make multip... read more

Collin R 

on BBB

a year ago

Employee lied to my face and told me I could pick up my rental at 10AM Saturday, knowing they would be closed. 

Sade B 

on BBB

a year ago

Trashy a** customer service. A rep was literally arguing with me on several different attempts to speak to a manage. Seems like they train their staff to do this when the manger is suppose to be the person that the call should escalated to. Why do you as a regular rep wanna argue with a consumer that has paid to rent one of you me vehicles. Large corporations company need to invest in an extensive service training call asap. Still have not after a week spoken to a customer service manager that was suppose to reach out over 2... read more

allison s 

on BBB

a year ago

If I were stranded in the middle of the desert, and a Hertz rental was the only way out, I'd walk. The rental car broke down. Employees will not make any effort to reference, itemize, close, explain, discuss, confirm, or deny any of their line item charges to my rental contract or its inaccurate charges of almost $8,000. Hertz :Consistently disavowed knowledge of pertinent information.Directly contradicted each other.Ignored Hertzs stated official policies.Changed Hertz's official policies to benefit each rental location Ref... read more

Teresa H 

on BBB

a year ago

Our first car came with malfunctioning brakes and an engine that wouldn't go faster than 60mph without shaking apart. It was dirty. The 2nd vehicle was dirtier, but at least it worked. Kind of. Customer service was non-existent. The counter agent at O'Hare talked to me like I was the most worthless pos in the world but then didn't know how to fill out any forms what so ever. He was my counter agent BOTH times at O'hare, so that was fun. He acted like it was my fault the car has major braking issues and engine issues because ... read more

Sandra L 

on BBB

a year ago

Hertz loyalty program is a SCAM. I tried to use points an the online program doesnt allow you to do this on line. I spent an hour on the phone to use try to redeem $25K dollars work of points. Their stories kept changing. First I couldn't rent a certain class of car, then I was told they have black out dates and the points will now be 4X higher than what the last agent told me. Then I changed the location and was told I can not use points for that location. I was also told that certain car classes had black out dates...only ... read more

Ms. Christian 

on BBB

a year ago

They dont maintain their vehicles properly. I had 2 cars have tire issues in 3days and they charged me for 5 out of the 3 days the car was in my possession only giving me a $65 credit after overcharging. Spoke with a supervisor who was disingenuous during the conversation about the inconvenience and was still given the same response. No email was received in response to my complaint with pictures and mileage but read over the phone to me. Im furious and want a refund. From the *** wait time to receiving the second rental was... read more