Hertz Car Rental

Lamont P 

on BBB

a year ago

Booked a car reservation through Priceline for same day booking. Once arrives to the location Hertz denied the rental stating they don't accept same day booking. 

Brad E 

on BBB

a year ago

They cannot provide zero balance receipts which are needed for reimbursement in the military. I am now out over $1300 because they didnt charge me the full amount and instead charged me $62.33 and split the payments. They are not military friendly and I will not be using them again. 

Julie M 

on BBB

a year ago

The LDW and PERS charges they added onto my 5 day car rental were neither explained nor agreed to and they refused to make it right. The customer service was horrible. Hertz is neither honest nor transparent. Never using nor recommending Hertz again. Julie M. 

Stephanie W 

on BBB

a year ago

Zero stars. Negative if that was possible. The absolute worst customer service. They have told me multiple times that they have refunded me for a charge that shouldnt have happened. Its been 3 months. Every time I call back, they promise that they are processing the refund again. And every time I call back I have to do the entire process over again because nothing ever goes through. Worst company Ive dealt with in a very very long time. They have spent more money paying their representative to talk to me then just issuing th... read more

Suzette J 

on BBB

a year ago

Horrible company! They lied and said that my husband could be an additional driver with no extra charge, so I signed the contract for the additional driver. Now they are trying to charge me 135$ for him who never even drove the car. Customer service was no help they said you signed it so there is nothing we can do. Ridiculous. Never will I use their services again! And I will tell everyone my story. 

Jim M 

on BBB

a year ago

My insurance company arranged this rental while my car was being repaired. The guy at the shop told me there would be a $50 deposit, when I went in 3 days later to pick it up he said there would be a $200 deposit. When I got home there was a debit on my card for $343. When I got in the car there was a low tire, the windshield was so frosted over when the sun hit you could not even see from the glare. There was only two and a half gallons of fuel in the car which was confirmed by filling it up. The seats look like someone had... read more

Bianca R 

on BBB

a year ago

I have been scammed by their 3rd party. Thrifty charged me for insurance when I advised I already have insurance! Then I was told by the 3rd party affiliated Car Rental 8, I have to wait to return the car before I can request my money back When I returned the car, I was still rejected my money back! I was told I’d receive 100% insurance money back and ONLY received 50% I would like my remaining 34.99 plus tax and the remaining over the fuel charge! 

Vanessa R 

on BBB

a year ago

If I could give them a zero, I would **** I rent it from Hertz ************ location was given one price for a SUV. When I got there, they gave me an electric .I could give them a zero, I would **** I rent it from Hertz ************ location was given one price for a SUV. When I got there, they gave me an electric car which I knew nothing about. And cannot drive I went back in and asked for SUV told him that I was handicap and could not drive an electric car after waiting for an hour. The young lady there who is very nice. *... read more

Paula W 

on BBB

a year ago

Wonderful speedy service in East *****. Other companies would make reservations and not have a car for me when I arrived. I called Hertz in the same market area and they had a selection waiting for me.