Hertz Car Rental

Jim S 

on BBB

a year ago

Horrible Company. Rented at *** airport location. I accepted the fuel charge and declined the extra insurance as my credit card covers that. during the digital signing process they slipped in the extra charges. at a food stop 2 hours into the 4 hour drive I noticed the extra charges. I immediately called Hertz customer service let them know I did not want the charges. The Hertz rep said this was a franchise location and I have to call the location directly. He did open a case # with the dispute and he also tried to call the ... read more

Kim C 

on BBB

a year ago

I wish I could give zero stars. Worst customer service ever. I reserved a ********************** a couple of months in advance. Called day off to ask if I could pick it up a couple of hours early. Arrived at the airport only to be told all of our minivans were recalled and we couldnt keep them any longer (Im not even sure what this means). When I asked what kind of vehicle Id be getting, she unapologetically told me they had no other vehicle for me. I asked why I want notified and she said that upset management doesnt allow ... read more

Daniel c 

on BBB

a year ago

The ammount of stars should be the biggest red ***** in the world reader and renter be warned.!The worst of the worst in rental car companies I mean how hard is it to have good customer service it's the worst place and the customer service line is a nightmare and no one in the company is ever helpful clear your day schedule because the place is worse then the dmv if your time is worth money then you will lose a whole day they don't care they don't give a **** about your time you would think they would be adjusted but they hi... read more

Ying D 

on BBB

a year ago

I did fill up the tank and left the receipt in the car. However I was charged more than fifty dollars for fuel refilled. I found this totally unacceptable. I specifically told the worker that I filled the tank. HERTZ has not responded to my concerns. 

Shawn D 

on BBB

a year ago

Absolute **** Over charged me in ****** for a car rented for 3 days. The insurance they added on was almost double, along with the extra day of charges, and they refused to make it right. The customer service was horrible. The charges were not agreed to and they refused to return that over charged day. Never using Hertz again. 

Nice G 

on BBB

a year ago

I ADVISE YOU NOT TO RENT FROM HERE. I rented a car from hertz 4/8 , the car was repo from in-front of my house due to my sons severe asthma. The car was towed to jfk location the items in my car was stolen. I went to the location more than 5 times spoke with a manager, supervisor , and Security person name Bobby. Everyone is giving me the run around regarding my stuff and the camera system. The car was towed straight to jfk location. My valuable items are now missing that I’ve been trying to get back for 4 months. This is un... read more

Jen T 

on BBB

a year ago

I was forced to take an EV and told it needed to be returned at 80% charge. I subsequently spent an inordinate amount of time figured out where, when, and how to charge the vehicle. It was an incredible inconvenience added to an already difficult trip--I was in town for a family funeral--and the amount spent recharging it cost more than a regular tank of gas, although less than the $50/day I was told it would be to upgrade to a gasoline-powered vehicle. Attempts to contact Hertz during my trip were unsuccessful (the calls wo... read more

Mary C 

on BBB

a year ago

We are inexperienced travelers in our late 70s. Although we said NO numerous times to additional coverage, we were charged $250 for additional coverage. Shame on us for thinking the agent wouldn't charge us. Shame on us for being trusting and not carefully reviewing the itemized bill. Shame on Hertz for their part in hiring unscrupulous agents. Seniors beware. 

Lindsey G 

on BBB

a year ago

Hertz has a completely unprofessional system that is predatory and unhelpful. It has been over a week since I had a less than 1 day rental - and I just now received a receipt after asking 5 times - 3 times on the phone and twice through email. They charged me for 2 days instead of 1 - as a AAA premier member I am *********** 1 free day which apparently they could not get their system to honor. The seemingly nice manager said they would get back to me after they updated the account and sent me out of the office with nothing p... read more