Hertz Car Rental

Zafar M. 

on BBB

a year ago

You will be ripped off at this location! I was returning a rented car from ***** location (honest people) At ********* location the person in charge started charging me for a full tank while the paperwork clearly was saying I picked it at half tank. Also, he was charging me for an extra 3 hours while the pictures were showing I picked at 2:30. I had to go true hoops to call the ***** location and they explained it for him that everything is clear on the portal, so he apparently accepted it and when I left later checked my ac... read more

Michelle R 

on BBB

a year ago

Charged $400 for smoking, not true. Hertz agreed verbally and it was refuted it w/Bank of America. Now, 3.5 months later, I am sent a bill ******** Washing," $400. BS. Wish I could attach evidence. Now, will probably go on my credit report. IMPOSSIBLE to speak with a person & definitely not an US English native. NEVER again will I rent from Hertz. Avoid Dollar (multiple names). Dishonest too. We need a negative rating. This is corrupt. BS. An Extreme Aggravation for a car that was parked in valet at *************************... read more

James H 

on BBB

a year ago

Never would buy a vehicle from them again they gave a vehicle with a **** dollar warranty and after 2 months of paying on it shut down the one I bought it from and now claim that they are not responsible for the warranty 

JB N 

on BBB

a year ago

Customer service for the ***** ******SD branch is absolutely abysmal! Personnel are rude and absolutely unhelpful. They have zero empathy for a customer dealing with the stress of a car accident! 

Glenn C 

on BBB

a year ago

I was charged for a roadside assistance service policy which was not requested. I have a policy with AAA that provides that service. 

Steph W 

on BBB

a year ago

Can I put zero stars? Hertz messed up my reservation time and scheduled my pick-up for when the rental office was closed. So I had to wait until the next day to rent the vehicle. But they pre-charged me. Every singer person I've talked to from Hertz has agreed that I should receive a refund for the day I couldn't use. Every person has promised me that the refund will be process within 7-10 business days. Every time I call back I have to do the process all over again. It's been almost 3 months now, no refund, and still custom... read more

Jake S 

on BBB

a year ago

Would give no stars if I could. **** customer service, **** you 

Mike R 

on BBB

a year ago

I dont normally post negative things, but I feel it is my civic duty to warn the public about Hertz Car Rental business practices and this wasnt just a one time occurence. Hertz will gladly take your online payment information, provide a reservation confirmation, schedule a set time/pick-up appointment, and then NOT have a vehicle in the lot for you to rent. Then, they will tell you another Hertz lot may have a vehicle, but it will likely be (as was my case) over a 100% increase in the daily rate.After you have wasted your t... read more

Susan A 

on BBB

a year ago

Terrible customer service. Does not honor terms of a reservation and gives you any car they have available regardless of the specific type of car you reserved. One ends up with gas guzzlers when asking for economy cars. Various maintenance lights pop up letting you know the car needs service or an oil change. This makes for a worrisome experience while you are driving. They are rude and disorganized.