Hertz Car Rental

Jacob S 

on BBB

a year ago

They dont even deserve one star. Their phone customer service line is like talking to a water bubbler without water in it. Talk about the worst customer service I have ever personally experienced in my life. Ten separate phone calls over the course of an hour an half for a payment HERTZ was responsible for gathering from the individuals insurance provider from THREE YEARS AGO, with NO prior notice SINCE the event and has placed me on a do not rent and told ME that I have to contact the other insurance group FOR THEM (so do t... read more

Zachary J 

on BBB

a year ago

The agent at the gold counter at pickup added additional coverage and fuel purchase options without telling me or going over any portion of my rental agreement. She just asked me to sign the pad and insert my card without any explanation. Because I had booked and prepaid the rental through a travel service I assumed the lack of explanation was because all payments were already accounted for. It wasnt until I returned the vehicle that I realized the additional charges werent just a hold as I had assumed. Now Hertz customer se... read more

Nicky C 

on BBB

a year ago

I don't think I have ever experienced such a bad course of events with a company ever. This is the last time I will ever rent from Hertz, they are absolutely garbage of a company that have no sympathy towards their paying customers. I rented a vehicle which was meant for my civil wedding ceremony in Aug 2023 but 1 day into my rental, I tested positive for COVID so I had to start cancelling everything. Every single vendor that I had for my wedding, hotels, etc. was accommodating and worked with me to either refund the money o... read more

Daijah R 

on BBB

a year ago

Only put a star to provide a review. Please don't even let this location be your last resort. They never answer the phone and when you go to the location it is clear that it is unorganized and unstructured. Paid for the additional insurance for extra coverage with them. I had a flat tire and I had to pay Triple A to put the tire on. Do NOT PURCHASE INSURANCE WITH THEM IF YOU HAVE FULL COVERAGE INSURANCE... IT IS A SCAM. Returned a car on Saturday morning with the ** *** and he never closed out the ticket. Today is Tuesday I ... read more

Thomas B 

on BBB

a year ago

Never renting from Hertz or it's affiliated companies again. They stuck me with a ~$210 toll charge that was never mentioned to me when renting the car. In fact, they didn't walk through any of the rental agreement with me. Apparently it came to me in an email some time later. I used tools on 3 days totaling approximately $20 with of tolls. Also, I wasted hours calling to ask questions about tolls before using a toll road, and was hung up on by one rep and lied to by another. Hertz is predatory in their practices, and should... read more

Timothy W 

on BBB

a year ago

I reserved a sedan with this location online, it was confirmed. When I got there, the lady at the front desk said the only midsize sedan they had needed service. She told me they could put me in a midsize SUV but it would be an upgrade and her manager isn't allowing them to do free upgrades. It would cost almost twice what I'd booked the midsize sedan for, so I told her thanks but no thanks. Clearly bait and switch, right? 

Patrick G 

on BBB

a year ago

With Hertz, if you return your car early, you pay an early return fee. For me it was $75.00 because I returned my car 5 hours early. It would have only been $45 if I returned it a day late. According to the customer service rep at Hertz this was to “protect the company” as they had too many people returning cars early and expecting to get a reduction in rates. I was speechless. 

Roger S 

on BBB

a year ago

First, never prepay for a Hertz rental months in advance. I did in February for a September rental and then had to change card numbers because of fraud on my card. When the day of the rental came the Herts representative asked my to put the card I used in the reader then complained the card did not match the card I used back in February. I asked why if I already paid for the rental 7 months earlier did I need to produce the card. I had my Drivers License and passport with me. To get a car they forced me to pay again with the... read more

Brittany B 

on BBB

a year ago

My rental contract was not extended properly. They were quick to up charge me and were adamant about keeping that up charge despite everything I shared. Instead a rep removed the late fee charge with some taxes. I received 4 different time frames of when to see the refund on my credit card statement (two were 5-7 business days, a 3-5 business day and 7-10 business day). I found out the first refund was deleted, the second was promised but didn’t go through because of their system and the third one went through. If I didn’t s... read more